Mike Williams

Following is the email I wrote to Mike Williams on 10/24/25 and I still have not received a response. Please note that the car I purchased at full price did not include floor mats and I was not infor 10/24/25 and I still have not received a response. Please note that the car I purchased at full price did not include floor mats and I was not informed (I thought they were in the trunk of the vehicle): I received a letter in the mail this week that my tags were ready for pick-up in Pasadena for my 2019 VW Atlas. I reached out to my sales representative, Sam, requesting that my new tags and floor mats for my car be shipped to me via FedEx, as I do not live locally. He pushed back and said that that would not be possible; that I had to come in person to pick up the tags. I told him that I would be happy to send over a copy of my license to the team for whatever verification purposes they needed and if he could please send me my items, that would be greatly appreciated. Again, he came back to me with your location's hours of operation so I could pick them up. I then followed up with him again and asked what it would cost if I were to pay the shipping fee to have the plates and mats FedEx'd to me, and he informed me the fee was over $70 due to the weight of the mats. I have to admit that I am completely shocked by this complete lack of customer service. I live over 100 miles away round trip, am currently unemployed, purchased a car from your dealership at full asking price, used your financing program (that I know you get a kick-back on), and left you a 5-star Google Review (which I have since removed), and you want me to pay the $70 to have my items shipped. Not exactly the level of customer service I would've expected from your dealership. I've been holding back on saying anything for the past month, but since this tag/mat situation is now the icing on the cake, I will let you know that the sales process left me feeling unappreciated as a customer at Antwerpen. The day I came in to purchase the vehicle, Sam was friendly and warm, took me on a test drive, answered the questions I had, and then as soon as he knew I would be purchasing the car that day, I immediately turned into a number in line. The transaction turned cold. I moved from Sam's office to the Finance guy's office, then was asked to wait while Sam sold another car to another customer. He informed me he had 6 appointments that day, which showed me that he was too busy to spend any serious amount of time with me and that he would possibly be making 6 sales that day. When it came time to leave, he did help me connect my phone in my car, but then that was it. I went from a 2013 VW GTi to a 2019 Atlas. The technology was completely different and I had no idea where stuff was. I couldn't even find the navigation system to get myself home because I had no idea where I was. I ended up having to look at my phone the entire ride home, following Google Maps. It was a flipping fiasco!! Not to mention dangerous, as I tried to navigate a new, much larger vehicle in an unfamiliar part of the state. Aside from the mats not being included in the car (who sells a car with no floor mats in it?!!!), when I took that vehicle to my mechanic to be checked over, we found that the coolant level was below the minimum level, and so I had to pay to have that refilled. Mike, I would like to wrap up this whole purchasing situation with your dealership and request that you recognize my position and please ship me my mats and tags at the dealership's expense. A little empathy would go a very long way with me and deter me from leaving your dealership a 1-star Google review. I don't feel like I'm asking a lot and I'm not trying to get Sam in any trouble. I'm simply asking for a little customer service when the cost of living is through the roof, and as mentioned, I am out of work. I greatly appreciate your time and consideration, and look forward to your prompt response. More

by Steph.troilo1971 Verified Customer Verified Customer

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Trevor made sure I got the car I wanted and was flexible with my arrival time to make the purchase. with my arrival time to make the purchase. More

by sararosenheim Verified Customer Verified Customer

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My experience was great! Buying a new car can be stressful. Chris was in constant communication with me throughout the entire process and made me feel comfortable and confide Buying a new car can be stressful. Chris was in constant communication with me throughout the entire process and made me feel comfortable and confident. Kevin was efficient and answered all of my questions about the paperwork and final purchase. I did a good deal of research before making my decision and it paid off! It was well worth the out-of-state trip to get there and drive home in a 2025 VW Tiguan SEL R-line. I highly recommend Antwerpen Volkswagen! It is a gem! More

by dhand Verified Customer Verified Customer

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Antwerpen Volkswagen has given me a great experience. Very Professional. Polite staff wonderful hospitality. Excellent management. If I could only use two words it’s would be Above & Beyond. Thanks for m Very Professional. Polite staff wonderful hospitality. Excellent management. If I could only use two words it’s would be Above & Beyond. Thanks for my ride More

by Von Verified Customer Verified Customer

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Everyone was great there, very professional, very helpful, got me into and affordable car with no hassle, Kameeri Day was amazing in providing all the info I needed both about the vehicle and all the helpful, got me into and affordable car with no hassle, Kameeri Day was amazing in providing all the info I needed both about the vehicle and all the paperwork, than you everyone at Antwerpen of Pasadena More

by robmcc1983 Verified Customer Verified Customer

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This is by far the WORST car dealership I’ve worked with in over 20 years of buying. Employees don’t communicate with each other or with the customer, and every encounter is at least 30 minutes of being pas in over 20 years of buying. Employees don’t communicate with each other or with the customer, and every encounter is at least 30 minutes of being passed around and having to call back before even beginning to address the issues. Their service department is atrocious. My BRAND NEW 2025 Atlas was in my possession for less than a week and has spent nearly 3 weeks in the service center for manufacturing problems. No updates are given-always have to call and pry information from various employees. AVOID Antwerpen VW!!!! More

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Super clean dealership with friendly and helpful staff. Pretty good email communication and we’re pretty prepared for my appointment. Definitely had to wait 30 more minutes in both sales and financing tha Pretty good email communication and we’re pretty prepared for my appointment. Definitely had to wait 30 more minutes in both sales and financing than I should have. Will he 5 stars once they fix two issues that should have been caught before sale -2 engine lights More

by smgdrums Verified Customer Verified Customer

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Had a great vehicle purchase experience! From my sales person to the finance personal and the GM! Will always purchase any vehicle I buy from here! From my sales person to the finance personal and the GM! Will always purchase any vehicle I buy from here! More

by RALPH2MOXLEY Verified Customer Verified Customer

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These people are the reason that everyone hates used car dealers. I bought a used car that immediately has issues and the GM told me that if I wanted something reliable, I should have spent more money on a dealers. I bought a used car that immediately has issues and the GM told me that if I wanted something reliable, I should have spent more money on a certified pre-owned car. They do no stand by their products. More

by AntwerpenSucks Verified Customer Verified Customer

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Awful communication with this dealership. Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager t Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager to get any information, and then they would simply lie. We don't have the part, weird you did when you made the appt., then it was they didn't have a mechanic, then they didn't have the tools, then the next week it was the part again. This went on for over 2 months. A repair shop claiming they don't have the wrench is a first for me. Steer clear would be my suggestion. More

by RHALL1024 Verified Customer Verified Customer

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