Mike Urbania | Page 84

I came into the dealership to inquire on the 2014 mustang on the lot hoping I could get approved for a loan to purchase the car. Mike Urbania did everything he could do to help me get a better interest rate on the lot hoping I could get approved for a loan to purchase the car. Mike Urbania did everything he could do to help me get a better interest rate since my credit score was less than average. I am now the proud owner of the mustang and I will definitely be recommending him to all of my friends. Thank you so much! More

Report | Print

I had purchased a new car in 2009 from another Ford dealership. Everything "seemed" to be normal etc. then, because I am a young female buyer I didn't know the difference until I went into Klaben of Wa dealership. Everything "seemed" to be normal etc. then, because I am a young female buyer I didn't know the difference until I went into Klaben of Warren and met with Mike. My experience with them was awesome. He was not pushy, he was straight to the point, answered all my questions, and accommodated my Dad and I beyond belief. I was floored by the service and respect I was given. I took home by brand new 2013 Escape today, and Mike and the rest of the staff walked me through the process so that it was seamless. My car was detailed and cleaned and ready and waiting just for me when I arrived for my appointment. I had no worries that I would be taken advantage of or that something would "slip through the cracks" and I would be screwed later if you know what I mean. He even took the time out of his day to show me all the aspects of my new vehicle so that my experience with my new Escape was positive and that I could take advantage of all the options I was given. I never once felt rushed and was given my space when needed but again was there for every question no matter how small it may have been. He made every question feel relevant, as if it was the most important question of the day. Every person that has seen my car today I have told them where they need to go if they are looking! They have made a lifetime buyer out of me as long as their service and pricing is as outstanding as they were the last 2 days... and my Dad has said the same after many car purchases in his lifetime, he was impressed at how I was treated. To put my experience in fewer words, I would have never went to a dealership alone in my entire life to buy a vehicle, but I now have so much trust in Klaben, and Mike especially that I wouldn't have a second thought about going alone in the future. Although I have a feeling that I will have this Escape a long, long time! I love it!! Thank you so much for everyone's help! More

Report | Print

Great experience. Treated very well and trade-in was valued very fairly. I would highly recommend the dealer and Mike Urbania. I will not go elsewhere valued very fairly. I would highly recommend the dealer and Mike Urbania. I will not go elsewhere More

Report | Print

We have been dealing with Klaben's for many years. Mike has been our salesman for over 25 years and will continue to be. He is very considerate and spends the time with us as necessary, and above all Mike has been our salesman for over 25 years and will continue to be. He is very considerate and spends the time with us as necessary, and above all "Listen's" to what we want. We started looking at at several cars while there over a couple of days. Different models, styles, options, every time we changed our minds or direction it was no problem. He truly was there to help and not push us toward the sale. This is the reason we have been back to Klaben Ford of Warren for so many years, no pressure, friendly, considerate. We have been to other dealerships for different models, and frankly we don't like the games. We have never felt uncomfortable with Mike and the service we have received at Klaben's has been exceptional. We consider him a friend of the family and highly recommend this dealership as they have always been there for us. More

Report | Print

I have been purchasing Fords from this dealership since 1987 when I purchased my first new car, a 1987 5.0 Mustang LX. My father and also my eldest son purchase there vehicles{Ford} from this dealership. 1987 when I purchased my first new car, a 1987 5.0 Mustang LX. My father and also my eldest son purchase there vehicles{Ford} from this dealership. Mike has always went out of his way to make sure that I was fully satisfied with the price and terms that he came up with. More

Report | Print