Mike Treas

Always excellent service! Friendly and knowledgeable staff! Ready to assist in any way possible, and the cafe top notch! Friendly and knowledgeable staff! Ready to assist in any way possible, and the cafe top notch! More

by warren_scriven Verified Customer Verified Customer

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Mike Treas was great to take my Ford F150 to for my check engine light. He is courtesy, knowledgeable and professional. Mike took care of my Ford F150 in a timely manner. Thanks Mike and service crew! engine light. He is courtesy, knowledgeable and professional. Mike took care of my Ford F150 in a timely manner. Thanks Mike and service crew! More

by MICHAEL.MUSGROVE Verified Customer Verified Customer

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Service here is atrocious. I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car an I had a recall in February. They had to order the parts. Called me when the part was in, transferred me over to leave a message to schedule my car and no one ever called me back. Called them and told them I had several issues. First I got an update thanking me for using my rewards on May 1. I was never there on May 1 so who used my 30,000 rewards points? Said they couldn't refund my points back even though they were fraudulently used despite me not being there since February. They said they will use it for my service but my Lincoln services are prepaid and my car is still under warranty, so that doesnt help. My 30,000 points are like $350. Then I can't get my car in to get fixed or serviced because they told me they have 20,000 customers and only 12 loaners. Having a guaranteed loaner and pick up and drop off service is the reason why I bought a Lincoln and paid extra but it's of no use because they don't honor the service they sold me. Classic bait and switch!! They did a bait and switch. This is my first Lincoln and the customer service has been atrocious. I have called the GM and left several messages. I feel like I purchased a yugo out of a back alley with the service I haven't received. I would give them no stars if I could. More

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Very good service from everyone involved. Pickup and delivery went very well. No problems with this service. Pickup and delivery went very well. No problems with this service. More

by STARKHE2 Verified Customer Verified Customer

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Everything was great and Mike Treas is amazing and kept us informed. Great Customer service us informed. Great Customer service More

by THERESAL.SOMES Verified Customer Verified Customer

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the service people are very polite and listen to your problems than tells you what they plan on doing. Love Mike L problems than tells you what they plan on doing. Love Mike L More

by SOPHIE0 Verified Customer Verified Customer

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it all went smoothly as planned. here are another nine words required for this review. here are another nine words required for this review. More

by JOHN.F.MOYNES Verified Customer Verified Customer

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We always have received terrific service from Koons, and our Service Advisor (Mike) is conscientious and trustworthy. our Service Advisor (Mike) is conscientious and trustworthy. More

by JACKMORKAN1 Verified Customer Verified Customer

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They got my car in despite a full schedule and got all the work done as promised. Really friendly service. the work done as promised. Really friendly service. More

by NEMARICH2 Verified Customer Verified Customer

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It looks like you are giving your service advisor double duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a medio duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a mediocre cashier. More

by DRAPSINCERO Verified Customer Verified Customer

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