Mike Smith

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

by m.popitz Verified Customer Verified Customer

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People were nice and friendly. Issue was very expensive trucks were outside in the weather. The vehicle I purchase was outside and look like was in the weather for a while.didnt wa Issue was very expensive trucks were outside in the weather. The vehicle I purchase was outside and look like was in the weather for a while.didnt want it cleaned. After getting home wash it the next day and found rear driver side glass is all scratched up. Very disappointed. I believe vehicles over 100k should be taken care of better. More

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I count on Michael Smith to find vehicles for me Hasn’t let me down let me down More

by info@resortman.com Verified Customer Verified Customer

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a a a a a a a a a a a a a a a A+ More

by ENVYREMODEL Verified Customer Verified Customer

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Great service! No hassle! Friendly and professional! Fast turn around! Would recommend to others! Thank you!!! No hassle! Friendly and professional! Fast turn around! Would recommend to others! Thank you!!! More

by katelynneobrien Verified Customer Verified Customer

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They were thorough. It was speedy. Noticed a scratch on my steering wheel. Thank you It was speedy. Noticed a scratch on my steering wheel. Thank you More

by CAMMIECAP3 Verified Customer Verified Customer

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You guys have been extremely helpful with my old truck and the new purchase thanks for all the help! and the new purchase thanks for all the help! More

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Mike Smith and Colonial Ford were exceptional with their professionalism and expertise throughout the buying process. I recommend this dealership to anyone interested in a Ford vehicle. professionalism and expertise throughout the buying process. I recommend this dealership to anyone interested in a Ford vehicle. More

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I recently had the pleasure of purchasing a 2025 Ford Maverick from this dealership, and I can honestly say it was the best car-buying experience I've ever had! From the moment I walked in, I was warmly Maverick from this dealership, and I can honestly say it was the best car-buying experience I've ever had! From the moment I walked in, I was warmly greeted by Michael Smith, who made me feel right at home. His friendly demeanor and extensive knowledge of the vehicles truly set the tone for a fantastic experience. Michael took the time to understand my needs and preferences without any pressure. He guided me through the options available and answered all my questions with patience and professionalism. It felt more like a conversation with a friend than a sales pitch! Once we found the perfect Maverick, I had the opportunity to work with Brenden Smith, the finance manager. Brenden was incredibly helpful and transparent throughout the financing process. He laid out all my options clearly, ensuring I understood everything before making any decisions. There was no rush, and I felt completely supported in making the best choice for my budget. Overall, I couldn't have asked for a better team to help me with my purchase. If you're in the market for a new vehicle, I highly recommend visiting Michael and Brenden. They truly care about their customers and make the car-buying experience enjoyable and stress-free. Thank you both for making this an unforgettable experience! More

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Very good professional people working at Colonal Ford treated me very well would buy another vehicle there treated me very well would buy another vehicle there More

by barry.gard1213 Verified Customer Verified Customer

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