Mike Schmidt

My car 2019 GLC350E, completely dead on the road, called tow to FJones, I got there got the rental car out easy. Few days later car is done! Thank you so much for your great service! will definitely refer y tow to FJones, I got there got the rental car out easy. Few days later car is done! Thank you so much for your great service! will definitely refer you to friends and family More

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Pedro and Mike were extremely understanding and worked with us for a wonderful outcome. I would recommend them to anyone who wants a professional experience. with us for a wonderful outcome. I would recommend them to anyone who wants a professional experience. More

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Bob Evans the service manager has been there over 40 years building this dealership to the number one ranked in the world and it all starts with exceptional service. That's why Fletcher Jones Motorcars years building this dealership to the number one ranked in the world and it all starts with exceptional service. That's why Fletcher Jones Motorcars leads in sales also but it all starts with the interaction with the service department provided to the owner after purchase! More

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Worst Experience At a dealership I rarely bother to spend time to write negative reviews, and try my best to take the high-road, however after the past two weeks dealing with your New I rarely bother to spend time to write negative reviews, and try my best to take the high-road, however after the past two weeks dealing with your Newport Dealership, I can no longer stand back and say nothing as a women being treated so poorly. I was so excited after buying my first Mercedes and after taking it for a service visit, I was shocked at how unprofessionally my situation has been handled. I was taken back to the 50's when women were barefoot and pregnant and talked to like a five year old. It was not until my husband showed up something was done. The service consultant told me he was ashamed at how poorly my situation had been handled. Today I once again showed up hoping to pick up my car and was instead presented a barrage of excuses and finger pointing (conveniently people who were gone for the day). As I walked out of the dealership another women stopped me to let me know she witnessed the way I was being treated and had a similar experience. Saying Im disappointed is an under statement. I have referred many of my clients to this dealer as its down the street from my office. After what I have gone through (and still am) I will never step foot in there again. I have no idea what they define "good service" as but the standards are low. Its unfortunate they dont seem to care enough to even attempt to help you, instead I had to come up with solutions and escalate things to try to get my situation dealt with. Today was the final straw for me, as I finally realized this is just how they operate. The first time, I let it go, the second time I was frustrated but helped think through a solution (even though it totally inconvenienced me) today was just complete carelessness and an example of a dealership operating off old school principles. I should not have to get my husband involved to be taken seriously. I have had multiple people pull me aside and personally apologize and yet my situation is still unresolved and Im left holding the bag. Unacceptable on every possible level. Bree and Justin were the only two that tried to help me and I am greatful for them. More

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Service and sales I am disappointed about enterprise car rental services and attitude toward customers. It appears if you do not get insurance services, they do anythin I am disappointed about enterprise car rental services and attitude toward customers. It appears if you do not get insurance services, they do anything possible to give you hard time on return. Please consider upgrade or even change this service. More

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Once again, I am very pleased to voice my opinion of the staff at Fletcher Jones Mercedes Benz in Newport Beach, California As of 11-28-12, I took delivery of a 2013 C350 Coupe which was special ordered. staff at Fletcher Jones Mercedes Benz in Newport Beach, California As of 11-28-12, I took delivery of a 2013 C350 Coupe which was special ordered. I can only begin to tell you of my complete satisfaction with the vehicle. it is truly a remarkable vehicle and much improved over my last two Mercedes Benz vehicles. From the beginning, in ordering the vehicle clear through accepting delivery, I was met with total competency and professionalism from the staff members listed above. I want to especially thank Thomas Carnevale for the twelve plus years of what has become a trusted relationship. He, along with Andreas Bellgardt, the Schmidt brothers, Mike Manikas, and especially Antony Chandler are the best a client could ever hope for. Over the past fifteen years, I have come to the realization that I have FRIENDS at Fletcher Jones Mercedes Benz. It is my intent to continue our relationship for many years to come. Sincerely and respectfully, Paul Rose Satisfied client More

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