Mike Sawada

I dropped my vehicle off for service, tried to call for updates after 5 days, had to call deferent parts of the dealership to get a human to answer, left messages for the service manager and general manage updates after 5 days, had to call deferent parts of the dealership to get a human to answer, left messages for the service manager and general manager, and still no contact with me after 13 days More

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The experience was excellent same as my advisor. Thankful for my experience. Will be coming back Thankful for my experience. Will be coming back More

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Reliable friendly service, work is done quickly and efficiently. My go to for all my maintenance needs, highly recommend as a trustworthy service. efficiently. My go to for all my maintenance needs, highly recommend as a trustworthy service. More

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Great service! Fast and I'm very satisfied doing business with you all. Good job! Fast and I'm very satisfied doing business with you all. Good job! More

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Michelle was a very pleasant young lady thank you, for the excellent service. The dealership is warm and inviting. the excellent service. The dealership is warm and inviting. More

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I had a wonderful experience with lithia cjd south Anchorage. Edgar did a phenomenal job informing me of the progress of my vehicles maintenance, explained my vehicles report card in great detail, and Anchorage. Edgar did a phenomenal job informing me of the progress of my vehicles maintenance, explained my vehicles report card in great detail, and answered all of my questions with unmatched professionalism. More

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Hands down absolute worst customer service I have ever experienced. Our 2018 Jeep started having issues. We bought a lifetime warranty package. Took it in for diagnostics, it took them a full month to experienced. Our 2018 Jeep started having issues. We bought a lifetime warranty package. Took it in for diagnostics, it took them a full month to tell us they “think” it’s a sensor in the coolant hose. They replaced the hose and suggested we change the spark plugs, brake pads, and fuel injectors (things not covered under warranty). We said we would do those things on our own because we didn’t want to wait another month to get our vehicle back, but asked for the oil change and coolant hose replacement. Drove the jeep home only to have the oil change light come on, as well as the service engine light, and open the hood to find coolant leaking from the brand new hose they supposedly put on. We changed the brakes and rotors at home, fuel injectors, spark plugs, bled the fuel lines and coolant lines ourselves. Check engine light is still coming on and will not produce a code. Not to mention whenever we call the service department takes 20 minutes to answer the phone, if you leave a message they don’t call back. When you ask for answers about your vehicle they just try to sell you more instead of fixing the problem. Called to schedule an oil change and they try to tell me I have to pay for over $3000 of work to keep my engine warranty contract. When my husband went in to pick up the Jeep, he asked if they cleared the check engine code or did their “inspection” and they rudely stated “no you only wanted an oil change.” They also didn’t provide a rental while they had the jeep for 4 weeks for the initial issue. It says in the warranty contract they are supposed to provide one for at least five days (technically cover up to $35 a day for a rental for only 5 days). Alas they did not. When we asked about it they said they don’t do that. Do NOT buy from them. You will be stuck getting repairs with them if you want to try to make good use of your warranty. And you won’t get the repair. They will be rude and take at least a month to do absolutely nothing, with no communication unless you physically go in and demand to speak to someone. Meanwhile you will be out of luck on vehicle. More

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I have had my Chrysler 200 C at this dealership three times and received very poor service. The first time was for a leaking back tire, and they couldn't even find the leak. My husband's ex-stepson fou times and received very poor service. The first time was for a leaking back tire, and they couldn't even find the leak. My husband's ex-stepson found a huge hole that had been plugged and then plugged it again for me. Then the dash lights stopped working and they supposedly fixed it, but it turns out that they didn't. I spent $2,000 on that. My husband took it back to them to have them fix it correctly and they had it for over a month. They called to tell us that the car is ready to be picked up, but they lost the fob. We bought this car used and it only came with one fob. More

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Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees. More

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I received an oil change last year in December and I tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in (first come first serve is their usual policy) and they tell you to use the app (that never has an opening), and three when you do get service they’re lazy or decide to not perform the work correctly. I took my vehicle in somewhere else today and the mechanics told me my oil plug wasn’t placed back on the vehicle. I’ve been driving my vehicle with some strange issues the past few months and my oil level being lower than usual. One of my family members is disabled and uses the vehicle and finding out today Lithia did a half xxx job and put my family at risk isn't okay nor should we have to pay with our lives for their incompetence. Do not go here or risk your vehicle. It’s not worth the risk. More

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