I took my Escalade in yesterday and Mike R.
had me on my way quickly and satisfied with my truck service. Thank you!! Great job guys!
had me on my way quickly and satisfied with my truck service. Thank you!! Great job guys!
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by arivas
Jan 03, 2023 -
Bravo Cadillac El Paso responded
Hi arivas,
We appreciate your 5-star review. We are delighted to hear Mike was excellent in taking care of your Escalade. We hope to see you soon. Have a great day.
Sincerely,
Luis Acosta, General Manager
I had a good experience throughout the whole process.
I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go
I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go pick me up when my car was ready.
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by Aagallardo10202
Verified Customer
Verified Customer
Jul 19, 2022 -
Bravo Cadillac El Paso responded
Hi Aagallardo10202,
Thank you for your 5-star review. We are glad to hear that Mike was helpful during your car buying process. We hope to see you soon for your next visit. Have a great day.
Sincerely,
Teresa Montes, General Manager
Mike Rodriguez always gives me first class treatment when
servicing my two Cadillacs.
Mike has taken great care of my vehicles for many years. I trust his advice on my auto care!
Bravo Cadillac is fort
servicing my two Cadillacs.
Mike has taken great care of my vehicles for many years. I trust his advice on my auto care!
Bravo Cadillac is fortunate to have a dedicated employee and a professional that truly cares about his customers such as Mike Rodriguez.
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by fmbtcb
Verified Customer
Verified Customer
Jul 13, 2022 -
Bravo Cadillac El Paso responded
Hi fmbtcb,
Thank you for your 5-star review. We are glad to hear that Mike was able to take great care of you in servicing your vehicles. We hope to see you soon for your next visit. Have great day!
Sincerely,
Teresa Montes
General Manager
All of the technical support is outstanding and
professional support is out of this Era 👏
professional support is out of this Era 👏
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by LABRADOLORENZO
Verified Customer
Verified Customer
Jul 11, 2022 -
Bravo Cadillac El Paso responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come!
Sincerely,
Teresa Montes
General Manager
Took my Escalade for the second time and hasn’t fixed the
problem want me to take it back but time and ⛽️ is an issue
problem want me to take it back but time and ⛽️ is an issue
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by davchav01
Verified Customer
Verified Customer
Jul 12, 2022 -
Bravo Cadillac El Paso responded
davchav01, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please come see me. I would be happy to assist you further. Thank you for your patience and we hope to see you again in the future.
Sincerely,
Teresa Montes
General Manager
Dealer unfamiliar with other brands within GM.
I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to
I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to go to a Chevy dealer to have any problems diagnosed.
Even the simple 15k service was inadequate. I came in with lower than recommended tire pressure. I left with the pressure unchanged, still low and unevenly so. Even after I made sure when I arrived that they had nitrogen for the tires (came that way from GM) because the last Chevy dealer did not have nitrogen. I had to go back to have the pressure adjusted. They put it to the recommend Cold Pressure. It was 104*F outside and I drove 25 minutes. Had to have them put in 3 pounds extra. Next morning the pressure was just right.
I can understand the Cadillac only knowledge, but what else did they not check that is required for the 15k service? Air pressure is a simple one. And even then they did that wrong.
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by regbsn
Verified Customer
Verified Customer
Jul 05, 2022 -
Bravo Cadillac El Paso responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Sincerely,
Teresa Montes
General Manager
Good service, estimate was provided from the service
technician along with some added service recommendations and all were completed in a timely manner.
technician along with some added service recommendations and all were completed in a timely manner.
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by bmmuniz1108
Verified Customer
Verified Customer
Jul 01, 2022 -
Bravo Cadillac El Paso responded
Hi, bmmuniz1108! Thank you for the 5-star rating. We're delighted to hear that working with the team elevated your experience with us. We hope to work with you again soon. Have a great day!
Sincerely,
Teresa Montes
General Manager
Customer service was awesome from the greeter to the
service person . Very very satisfied Thank you soo much !
service person . Very very satisfied Thank you soo much !
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by agalindo01
Verified Customer
Verified Customer
Jun 30, 2022 -
Bravo Cadillac El Paso responded
Hi, agalindo01! Thank you for the stellar rating. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day!
Sincerely,
Teresa Montes
General Manager
The service was great they spent time on the oil change
and inspection and the vehicle was even washed.
and inspection and the vehicle was even washed.
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by 2ricktoscano
Verified Customer
Verified Customer
Jun 30, 2022 -
Bravo Cadillac El Paso responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Sincerely,
Teresa Montes
General Manager
Because of Bravo, I will always look at Cadillac for my
next car. Sales, service and body shop are awesome!
next car. Sales, service and body shop are awesome!
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by CHENZCASTRO
Verified Customer
Verified Customer
Jun 29, 2022 -
Bravo Cadillac El Paso responded
Hi, CHENZCASTRO! Thank you for the 5-star rating. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care!
Sincerely,
Teresa Montes
General Manager
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