Mike Rivera

Wallace Cadillac responded

Norm, thank you for providing us with feedback about your recent experience at our dealership. Based on the information you provided I'm unable to assist you. We have no record of who you are or what vehicle you had serviced at our facility. You also tagged an employee who has not worked at our location for several years. Just want to verify you have the correct facility Please reach out to us directly so that we assist in answering any questions you may have about your experience. Please contact Mike Rivera directly with any questions at 772-286-3555 Ext. 14260.

Norm responded

As far as the former employee the review app wouldn't let me proceed without picking a name,that dosent chage the fact the service dept hammered a senior gentleman for $1100 saying ' he didn't drive enough to blow out the carbon ' so you sell him on a injector cleaning, 'carbon 'would build up on SPARKPLUGS has zero to do with injection system

Wallace Cadillac responded

Norm, that is a correct statement, which is why we recommended the injector cleaning with the upper intake service. This combination service will address the injectors and decarbon the upper intake and valves. This carbon is a byproduct of the combustion process. We make these recommendations based on multiple factors which can include low mileage situations. I can assure you we did not take advantage of anyone, just advised. If you have any comments regarding your service please feel free to call me directly. Thank you,