Mike Rios

Took my QX60 in for a fix only the dealer could do. They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Sa They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Saturday I was told I should have known it wouldn't be ready before Monday. After picking up my car, I noticed there was a crack (circular) about the size of a silver dollar, on the drivers side. When I contacted the dealership I was told they weren't responsible. I have left 2 messages for the repair department manager and have heard nothing. After dealing with this dealership, I don't ever want to buy another Infiniti! More

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Always responsive to any issues with car and Mike Rios always goes above and beyond to provide great customer service! always goes above and beyond to provide great customer service! More

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Coulter Infiniti takes great care of the customers by keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to mention a few top people! More

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We had a "check engine" light come on and called Coulter right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything needed to fix our 2017 QX80. He was very accommodating and they set me up with a loaner while it was being repaired. Mike was great to work with. Thank you. More

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Easy to book an appointment online and plenty of appointment times to work with you schedule. appointment times to work with you schedule. More

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Coultier has a friendly, knowledgeable service staff who have consistently provided quality service on our QX80. have consistently provided quality service on our QX80. More

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Very timely and check me updated and my car was washed and vacuumed it was a very easy and vacuumed it was a very easy More

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Always great customer service by my favorite associate Mike R. Always takes the time to explain in detail when I have any concerns Mike R. Always takes the time to explain in detail when I have any concerns More

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Mike Rios and all the staff are always friendly, professional and efficient. Always a pleasure going there. professional and efficient. Always a pleasure going there. More

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At first the service wasn’t the best. It was 2 hours for a simple oil change. I didn’t get any texts about the findings in an inspection. Therefore I didn’t know they were waiting on me. It was 2 hours for a simple oil change. I didn’t get any texts about the findings in an inspection. Therefore I didn’t know they were waiting on me. But after I finally got my q80 back. The cleaning was amazing so that made up for the other slow service. I would Recommend if the service dept doesn’t get a quick reply then go check the waiting room or call them. I was waiting in the waiting room the entire time. Consequently I didnt get any additional services due to the timing. Over all I think if I would’ve received the text it would’ve been an amazing experience. I did finally receive the text as I was leaving. Thanks for your service! I would consider coming back when needed. More

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