Mike Riise

I was offended by your marketing with three levels of service packages and prices when I simply wanted regularly interval service. Furthermore my 15% Costco Auto discount was not accepted despite Albany service packages and prices when I simply wanted regularly interval service. Furthermore my 15% Costco Auto discount was not accepted despite Albany being the referral service garage. And prices are just too high. While I have used Albany for years, I’ll be looking elsewhere for alternatives now. More

by rfbreuer Verified Customer Verified Customer

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Always a pleasure to deal with Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. More

by DEVIN7000 Verified Customer Verified Customer

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It was a good experience from start to finish. Friendly staff and great service. I highly recommend Albany Subaru Friendly staff and great service. I highly recommend Albany Subaru More

by sensibleshoes08 Verified Customer Verified Customer

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Always fast and easy to drop car off and the staff is kind and friendly. kind and friendly. More

by RAYBERRI Verified Customer Verified Customer

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Stephen was incredibly kind, patient and helpful understanding the nuances of the Ascent even though I was already clear what I was looking for. The dealership recognized I was a third time custome understanding the nuances of the Ascent even though I was already clear what I was looking for. The dealership recognized I was a third time customer of a new Subaru and went above and beyond to be sure I was satisfied with the service and the new car I received. Well done Albany Subaru, I would highly recommend this dealership! More

by EMILYSTONE30 Verified Customer Verified Customer

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Thanks Stephen & the Team in helping me on purchasing the Subaru. They ensured I got the best deal and benefits. Subaru. They ensured I got the best deal and benefits. More

by kimhchu Verified Customer Verified Customer

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I was very pleased with this dealership. They were very liberal with the test drive they permitted, and they negotiated the price generously. I expect to be happy with the used car I purchas They were very liberal with the test drive they permitted, and they negotiated the price generously. I expect to be happy with the used car I purchased, as well as the service they have given me and promised for the future. More

by bboster Verified Customer Verified Customer

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I was looking to purchase a car with minimum stress and Steven delivered. Thanks Steven! Steven delivered. Thanks Steven! More

by Kevin Verified Customer Verified Customer

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Very helpful and accommodating. Very friendly and very knowledgable in explaining the purchase process. They do their best to the customer happy. I would definitely recommend this Very friendly and very knowledgable in explaining the purchase process. They do their best to the customer happy. I would definitely recommend this dealership to my friends and family. More

by mathkour Verified Customer Verified Customer

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Let’s start by saying , I thought I truly liked my car but I was sold a rust bucket that has every screw holding the engine together rusted as well as systemic rust in the body. They were well aware of th but I was sold a rust bucket that has every screw holding the engine together rusted as well as systemic rust in the body. They were well aware of this cars condition. Not only was I cheated on the sale of its condition but the salesman informed me that the listed price was even 1500 dollars higher do to a electronic device added to the engine(it was not able to be removed I did not want it) Yes I should have walked away definitely should have walked or at least had a mechanic look at it, lesson learned, very severely indeed. I had the assumption that buying from a dealership would be safe and that their integrity would hold them to a higher standard than the other used car lots. What a horrible mistake I made. I have tried to talk to the dealership owner since it was his son who sold me the car, to no avail. I am very angry that I have been treated in this fashion. All the smiles and kindness through the paperwork will not replace the fanatical hardship I am face having bought a car in this condition. Our community becomes an ugly place when people are treated without respect. As a retired person on a fixed income this hardship will be very difficult to endure especially with the continued financial crisis we are facing in this country and even more so in CA. Shame on Albany Subaru for the sale of this car. It should have gone to auction with my trade in. More

by hollster1956 Verified Customer Verified Customer

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