Mike Quattalaro

Westbury Jeep Chrysler Dodge RAM SRT responded

WOW, KALEL68 nothing says that “We did it right” better than a repeat customer!! Knowing that pHIL made that happen makes us very proud. We will be sure to share this with him. We appreciate the opportunities!! We are very happy to have you as a part of the Westbury JCD Family!! Please come back to see us if you need anything! Enjoy your new vehicle! Regards, Paige CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you so much for the nice review Wendy Lopez!! We believe that purchasing a vehicle should be an exciting, fun and stress-less experience. It is great to hear that Osiris was able to make your car buying experience here at Westbury JCD a nice, easy smooth and happy one!! Thank you for the opportunity! Please come back to see us if you need anything at all. Enjoy your new vehicle!! Regards, Paige CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you Ian P for taking the time out of your busy schedule to share your positive experience with us. We greatly appreciate your business. Here at Westbury JCD we strive to make your automotive purchase a pleasurable experience and to exceed your expectations of the whole "buying a car" experience. When you purchase a car at Westbury JCD you become part of our family. Thank you for this opportunity. We look forward to seeing you or someone you love in the future for a new or pre owned auto purchase. Enjoy your new vehicle!! regards, Paige CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you Ty.vargin for taking the time out of your busy schedule to share your positive experience with us. We greatly appreciate your business. Here at Westbury JCD we strive to make your automotive purchase a pleasurable experience and to exceed your expectations of the whole "buying a car" experience. When you purchase a car at Westbury JCD you become part of our family. Thank you for this opportunity. We look forward to seeing you or someone you love in the future for a new or pre owned auto purchase. Enjoy your new vehicle!! Regards, Paige CX Coordinator

Westbury Jeep Chrysler Dodge RAM SRT responded

Dorothy Borgese, Thank you for taking the time to write your review regarding your experience with us. Let me first start by saying that I am very sorry to hear about the passing of your very young granddaughter. That is tragedy that no one should ever have to endure. Regarding your experience here with us. You came in back on August 22nd as a referral to Mike Quattalaro and worked with him and Eugene on this particular vehicle and said you were looking for a vehicle in the $11,000 range. This vehicle was listed for $14,980. Unfortunately we were not able to meet the budget you had. You emailed the next day on August 23rd in response to our salesman's email thanking you for your business with the following email: From: swoogietwo@aol.com To: sales@westburyjeep.com Friday, August 23, 2019 07:36 AM Thanks. Sorry couldn’t make deal just buried my 4 year old granddaughter after paying for my daughters wedding and having a son in senior year of college. Retired NYDP so just trying to manage. If you think the price in the compass can go down some would really like to get that car. Thank you for your time Dorothy In response to this email, Eugene went and found you a vehicle we have for $11,580 to try and help you. You opened this email, the read receipt was received, but you never responded to him. Then you sent a web inquiry into our internet department trying to work a deal on the same Compass that you came in on. On Saturday the 24th you sent in the following email: From: swoogietwo@aol.com To: sales@westburyjeep.com Saturday, August 24, 2019 08:56 AM I would like to come in and see about how you can help me purchase the compass 2015 Eugene emailed you back that he was here until 6pm. The internet team called you as well on this day since you were working with them too and you told them that you were waiting for your son to give you a ride. You came in later in the day, test drove the vehicle and worked with Ed and Mike, negotiated the deal and still did not buy the car. You then emailed Ed on Monday the 26th with the following email: From: swoogietwo@aol.com To: sales@westburyjeep.com Monday, August 26, 2019 03:56 PM Hi Ed Just to let you know where I a at I am still waiting to hear from the police department regarding the accident. I also reached out to security Jeep to see if they will match or lower the price of their jeep that does not have an accident report. I also want to let you know that with regards to the prepping fees feel that the inspection was done therefore do not feel I should be charged for that and it should be included in the prepping fee. So if there is no change in price from what was discussed of $17,030 I probably will not be going forward with the deal. Thank you for your time. Dorothy Borgese On Friday August 30th Ed emailed you in regards to the email you sent about the vehicle you were shopping elsewhere to see if he could still help you. He stated he would be in the following day, Saturday August 31st. You emailed him back: Ok I will be away til Sunday Sent from AOL Mobile Mail On Sunday morning September 1st you emailed: From: swoogietwo@aol.com To: sales@westburyjeep.com Sunday, September 01, 2019 11:26 AM Ed are you there today will I be able go get the car today. Do not want go make trip for no reason. Sent from AOL Mobile Mail Unfortunately, we open at 11am on Sundays and at that same time of you writing that email, the vehicle was in the process of being purchased by another customer with a different salesperson. We have 30 sales people on our floor, which is why Mike Quattalaro told you a week earlier on August 24th, the second time you came in to see the vehicle to place a deposit and purchase the vehicle. You came to our showroom that day, upon finding out that the vehicle had just sold, you walked out and stood in the parking lot. You then called our receptionist and told her that if a manager did not come outside and speak with you, that you were going to come into the showroom and create a scene. Even after threatening us, the manager asked you to come in and they spoke with you and tried to explain that unfortunately without a written deal we cannot hold a vehicle. The vehicle was listed for $14,980 and contrary to what you wrote in your review, we sold the vehicle for the exact same price of $14,980 not a dollar more. You were looking for us to sell it $4,000 less which we were not able to do. We respect every consumers right to shop and research their choices before making a decision and even encourage it. You came in 3 times over an 11 day period to purchase this vehicle and even stated in your email that if there were no change in the price you probably would not be going forward with the deal. You worked with two salesman, both of which followed up with you each time and our internet team-working with all of them on the same vehicle. I called you today to discuss what happened and the review you wrote which was not accurate and instead of having a conversation with me, you yelled at me and hung up on me. I tried to call you back in case we just in case we got disconnected but you put me to your voicemail. That being said, I do wish you the best and hope you find something in your budget that fits your needs. Marie Elena Rentz General Sales Manager Westbury Jeep Chrysler Dodge RAM SRT Proud Member of the VIP Auto Group 516.997.3900 ext 306 mrentz@westburyjeep.com