Mike Pyron

The sales staff at Brand Ford are a shining example of why car dealers have a bad reputation, they are complete xxxxxxxx. Not only are they charging over MSRP for a "market adjustment," they still tack on why car dealers have a bad reputation, they are complete xxxxxxxx. Not only are they charging over MSRP for a "market adjustment," they still tack on almost two grand in fees, and offer well under value on trades. Their excuse is that the market isn't there for the massive SUV I was trading in...Apparently, it's there for the brand new one since it's the exact same make and model that I currently drive, and it's there for the used ones on their lot. They conveniently place their "market adjustment" stickers away from the window sticker for the car's true value. Thankfully there are countless other Ford dealers in the area that aren't in the business of taking advantage of customers while they can, and I was able to find the car I was looking for elsewhere. I had an order for a vehicle with them and they were shocked that I would cancel an order after they tried to screw me out of $5k for absolutely no reason on a vehicle they had on their lot. When I canceled my pre-order per their own "retail order buyers order" form order policy, they tried to add extra steps in order to make the process involve more of my time asking for useless information they already had. When I pushed back and argued with them about it, all of a sudden they didn't need it anymore and actually did what the form says needed to be done. My favorite part about the "market adjustment" is that they are claiming it's to keep the lights on and pay their employees. Yea, sure it is. If they're going to sit there and take $5k from you for absolutely no return at all, what else are they screwing you over on? Can't wait to get hounded with advertisements when the market has shifted to more supply vs demand. Enjoy screwing over your customers while it lasts. More

Report | Print

I would not recommend purchasing a vehicle from Brandon Ford. I ordered a new Bronco which took several months to arrive. When I ordered the vehicle Brandon Ford was tacking on a $795 Dealer Fee which I th Ford. I ordered a new Bronco which took several months to arrive. When I ordered the vehicle Brandon Ford was tacking on a $795 Dealer Fee which I thought was shameful of them, but with their high volume, I hoped for a better chance of getting the vehicle sooner (turned out not to make any difference). The Bronco did finally arrive but between the time I ordered and the time it arrived, Brandon Ford increased their Dealer Fee to $1295. After waiting for more than a year for the vehicle I had little choice but to pay the $1295 Dealer Fee or walk away. I have a reservation for a new Ford Lightning that I am going to move to another dealership. I would highly recommend you go to almost any other Ford dealer instead of Brandon Ford because of the ridiculous non-negotiable $1295 Dealer Fee they tack on to every purchase. Simply avoid Brandon Ford and look elsewhere. More

Report | Print

Excellent Customer service I recently visited the Brandon Ford Dealer to see the 2018 F150 truck which has been my goal to own for some years but due to health issues I had not I recently visited the Brandon Ford Dealer to see the 2018 F150 truck which has been my goal to own for some years but due to health issues I had not been able to have. I than met Steve who was extremely helpful and thanks to him and their financing team, I was able to leave the dealer with a georgous 2018 black truck. They offered me an incredible deal. I am so grateful for this phenomenal team. More

Report | Print

"Very pleasent experience" This is the first time in my life I actually enjoyed buying a car. All the staff were accommodating and friendly with no pressure to buy. My salesme This is the first time in my life I actually enjoyed buying a car. All the staff were accommodating and friendly with no pressure to buy. My salesmen Michael Pyron was outstanding. Friendly, no pressure, talks with you not at you, sense of humor, clear commutating the issues and lots of hustle in getting things done. More

Report | Print