Mike Polley | Page 4

Good service The service is good and worth the usual 2 hour wait. I gave only 4 stars due to the long wait time. The staff are professional and friendly. The service is good and worth the usual 2 hour wait. I gave only 4 stars due to the long wait time. The staff are professional and friendly. More

by GMMEIER111 Verified Customer Verified Customer

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Fantastic As Always Great customer service as usual. Middleton Ford treats you like family. My vehicle was serviced in a timely fashion for a fair price. I could not ask Great customer service as usual. Middleton Ford treats you like family. My vehicle was serviced in a timely fashion for a fair price. I could not ask for more! More

by SCHEIDER_85 Verified Customer Verified Customer

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Buing a car Great service and very friendly. They made buying a new car so easy. I would recommend this dealership to anyone looking to buy a new car. I love my F Great service and very friendly. They made buying a new car so easy. I would recommend this dealership to anyone looking to buy a new car. I love my Ford! More

by Danlalley1978 Verified Customer Verified Customer

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This dealer does not care about their customers. DO NOT PATRONIZE THIS DEALERSHIP. THERE ARE BETTER CHOICES IN MADDISON!! I am on a cross country road trip with my 90 year old grandfather. I e DO NOT PATRONIZE THIS DEALERSHIP. THERE ARE BETTER CHOICES IN MADDISON!! I am on a cross country road trip with my 90 year old grandfather. I explained to TY in the service dept. that the front breaks on my 2013 F-150 need to be replaced. Ty told me that they have 25 appointments to do first and that I needed to leave the truck with them. He said they may not get to it today. I decided to leave and I called another dealership. That dealership told me that they could do my breaks at The quick lube center. So, out of curiosity I walked into the empty quick lube center at Middleton ford. Sure enough the manager told me they could change my breaks right away with no one in line in front of me. Of course I went to kaiser ford since they are the ones that told me about the quick lube center doing breaks. Why didn't Ty tell me that I could get my issue fixed at the quick lube center?... I think it just shows that he, and his peers don't care. (They had no customers in front of them when I arrived or even still when I left) I let Ty's manager know, and he apologized but also still let me walk out to the other dealer. Ty and his peers were just chatting and joking around as I left. I made sure to teach ty and let him know that he could have helped me had he simply suggested I get my brakes fixed 20 feet away at the still empty quick lube center. All he said was "ok". No concern. And no apology. His peers all heard my issue and none of them suggested the quick lube center to me. THIS DEALERSHIP DOES NOT TREAT EACH GUEST AS A VALUED CUSTOMER. ITS NUMBERS. THEY HAVE OTHER CUSTOMERS WAITING TO TAKE YOUR SPOT IS THEIR MENTALITY. More

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Excellent service and a quick fix! My car was leaking a little bit of oil, and Middleton Ford took care of it with no problem. The service is always fast and reliable, and I would recom My car was leaking a little bit of oil, and Middleton Ford took care of it with no problem. The service is always fast and reliable, and I would recommend Middleton Ford’s service center for any make or type of car service. The waiting area was very nice, and all the employees were very friendly. Highly recommended! More

by KAMCCARTHY Verified Customer Verified Customer

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Great dealership because of great people . I’ve purchased two cars through Middleton Ford and plan to purchase more in the future. Always a great experience. Earnest did an excellent job answe I’ve purchased two cars through Middleton Ford and plan to purchase more in the future. Always a great experience. Earnest did an excellent job answering all my questions and finding us the right car. The service department and quick Lane go above and beyond to help me out with my vehicle needs. More

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