Mike Pierce

Great customer service. Excellent Salesperson. This my 8th purchase and/or lease from Big Star. Excellent Salesperson. This my 8th purchase and/or lease from Big Star. More

by AVONNEM73 Verified Customer Verified Customer

Report | Print

What I expected when buying a Cadillac excellent service definitely returning to this dealership for any of my future purchases. definitely returning to this dealership for any of my future purchases. More

Report | Print

Mark Mauricio was unbelievable. He helped me remotely find my dream car with ease and handled the delivery flawlessly. I recommend Mark for anyone interested in purchasing a vehicle He helped me remotely find my dream car with ease and handled the delivery flawlessly. I recommend Mark for anyone interested in purchasing a vehicle in Texas. The manager Mike Pierce was very helpful as well. More

Report | Print

I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44 Verified Customer Verified Customer

Report | Print

On 9/13/24, I purchased a 2019 Lincoln Navigator with 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying the car, it stayed for reconditioning, and I picked it up on 9/20/24. Before leaving, I noticed a rattle, which I was told was the running board. After driving it home, I realized the issue was a cam phaser problem, and the car also shifted poorly. I reported these issues and returned the car three days later. The cam phaser was fixed, but the shifting issue was ignored. I picked it up on 10/24/24, but the transmission still felt off. After learning about "active learning" transmissions, I gave it time to adjust. However, just 21 days later, the transmission completely failed. Attempts to contact the dealership's general manager have been ignored despite multiple messages left with receptionists. Now, I’m stuck with a $45,000 loan and facing a $9,000 transmission repair. This experience has been deeply frustrating and unprofessional. Key points: I declined an extended warranty due to past bad experiences. Their "170-point check" clearly missed major issues. These problems existed when the car was traded in, leaving me to deal with them. I was offered a trade after only three days but found no suitable options. The car's issues began the day after purchase, well within the manufacturer’s warranty expiration at 70,000 miles. Since the purchase and dropping off the car for the cam phaser/death rattle fix, I’ve only driven the car for 21 days, yet these major issues persist. (RE:From my Google review.) More

Report | Print

Amazing Service. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. More

by FAISALMALIK61 Verified Customer Verified Customer

Report | Print

Most amazing dealership in Houston. Every one is so helpful. They great you by name when I drive up. Every one is so helpful. They great you by name when I drive up. More

Report | Print

We have had an amazing experience with this dealership. Everyone has been super friendly and helpful. Jackson was the best sales person we've ever had and Lee has been extremely helpful in the service dep Everyone has been super friendly and helpful. Jackson was the best sales person we've ever had and Lee has been extremely helpful in the service dept. We definitely feel part of the family and won't hesitate to send our friends and family there. Great job all around! More

by marilynhutch242 Verified Customer Verified Customer

Report | Print

I have bought 3 Cadillacs and counting from Chris. Do I really need to say more. Do I really need to say more. More

by specv45 Verified Customer Verified Customer

Report | Print

Mark was fantastic! It was my 60th birthday and my husband bought me the CT4-V that was in showroom. Mark made the car buying process so smooth and enjoyable. I felt It was my 60th birthday and my husband bought me the CT4-V that was in showroom. Mark made the car buying process so smooth and enjoyable. I felt as though he was as excited as I was for my birthday present.❤️ More

Report | Print