Mike Nazzaro

$300 to replace a bad battery and diagnose a no start issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for 2 weeks as I was waiting for other work to be done. Since other parts never arrived and I was notified it would be at least another two weeks, I took my car back as I need my only car to get to work. The service reps do what they can but it would be appreciated if there was/will be better communication in the future. I also appreciate and hope there will be continued price matching for OEM parts. More

by sailorjerry58 Verified Customer Verified Customer

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I brought my vehicle in for a NYS inspection at 2:55 PM for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still no for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still not been inspected. When I asked for an update, the service advisor was dismissive and argued about what had been communicated, rather than providing a clear status or timeline. Although the inspection was eventually completed, the total time was an hour and thirty minutes. After the inspection was done, I was left waiting again while paperwork had not yet been prepared, and I ultimately had to walk out to retrieve my own vehicle. This should have been handled while I was waiting. Inspections typically take 20–30 minutes, and the lack of transparency, combined with the rude interaction and poor service process, was extremely frustrating. The situation was handled unprofessionally, and I will not be returning. Mike N. was my service provider. More

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Very professional, great customer service! As always a great experience! Very friendly and asked if I had any questions or concerns. As always a great experience! Very friendly and asked if I had any questions or concerns. More

by robarm44 Verified Customer Verified Customer

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Very helpful and the repair was done quickly. We definitely will come back here for service ! We definitely will come back here for service ! More

by kathleenproietti Verified Customer Verified Customer

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Great service, communication was excellent and the car was ready when they said it would be. was ready when they said it would be. More

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Great service, I have been bringing my jeep for service since purchasing in 2017. They have a great service team since purchasing in 2017. They have a great service team More

by suzannemaio Verified Customer Verified Customer

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Super easy, made the car buying process super easy. I appreciate everything they did and how fast they did it! I appreciate everything they did and how fast they did it! More

by cclax16 Verified Customer Verified Customer

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Rick Riola and the Cortese staff always do a great job. This is my fourth Grand Cherokee with them and every time it’s smooth transaction. This is my fourth Grand Cherokee with them and every time it’s smooth transaction. More

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Quick and efficient. Went in for the first state inspection. Thank you and have a good day. Went in for the first state inspection. Thank you and have a good day. More

by soaltraveler Verified Customer Verified Customer

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Fine. Took 2hrs to change a single tire though, when they told me 1 hour. Took 2hrs to change a single tire though, when they told me 1 hour. More

by erichspaker Verified Customer Verified Customer

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