Mike Myers | Page 5

Great service. Never have any problems with communication and with car maintenance. Nice staff and workers Never have any problems with communication and with car maintenance. Nice staff and workers More

by lomito2 Verified Customer Verified Customer

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Very prompt excellent response service able to answer and meet all my needs great team meet all my needs great team More

by HOOPERJOSEPH01 Verified Customer Verified Customer

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This dealership, unlike others, gives very personal attention to customers, and excellent work on their vehicles. I have never had to take any of the four vehicles I bought from Townsend back for a r attention to customers, and excellent work on their vehicles. I have never had to take any of the four vehicles I bought from Townsend back for a redo, or for a quality of workmanship complaint. Sales is so very well informed, and informative, on all of the new software buyers must now contend with. Service works through AI on vehicles like a warm knife through butter. More

by yuntpiano Verified Customer Verified Customer

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Always clean and professional. Very knowledgeable staff. Explained all aspects of the recalls I was having taken care of today. Very knowledgeable staff. Explained all aspects of the recalls I was having taken care of today. More

by Bragg1076 Verified Customer Verified Customer

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I had a most enjoyable experience purchasing my new Corsair from Mike at beau townsend ford. Everyone was patient with questions. Great experience! Corsair from Mike at beau townsend ford. Everyone was patient with questions. Great experience! More

by PCLANGHALS Verified Customer Verified Customer

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The worst car buying experience for the most money to buy. The customer service was embarrassinly short coming. buy. The customer service was embarrassinly short coming. More

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Worst Service Department I have worked with since I began buying automobiles and trucks 39 years ago. I ordered a new 2022 Lincoln Navigator Black Label last spring. It has required REPAIRS twice even thoug buying automobiles and trucks 39 years ago. I ordered a new 2022 Lincoln Navigator Black Label last spring. It has required REPAIRS twice even though it has much less than 6,000 miles on it. The first service was a disaster. The truck sat on their lot for almost 3 weeks and NO ONE called me. If I called in I could only get a very nice man named Gene who didn’t have any information about my SUV. I called the salesman when it became clear that no one from the service department had any interest in helping me. Finally, after three weeks and numerous telephone calls, my SUV was returned. The second time service was required the SUV’s alarm system was constantly going off for no reason in the middle of the night. I called my salesman and arranged for a service call. Almost 3 weeks later (if it’s there 2 more days it will be 3 weeks) my Lincoln is still at the dealership. Dalton, the service rep, has given up. He claims he cannot replicate the situation nor does he have any prior experience with similar circumstances. However, it only takes a quick google search to verify this is a common problem for Lincoln products. There are even videos on YouTube detailing various options for repairs. When I contacted my salesman he was aware not only of the problem but had several ideas for repair options. Dalton’s strategy: return my SUV with under 6,000 miles on it to me with no repairs made and insist I keep a log when the alarm goes off. I guess I am expected to camp out in my garage to track this. Dalton is very condescending and very defensive. Along with making the repair ( that never happened) my car was supposed to be detailed. I was told it would be done last Friday and delivered. Today is Tuesday and I haven’t gotten a phone call to arrange drop off despite the fact Dalton left a message at 12:09 p.m. that the SUV would be returned today. I hadn’t heard a word by 5:15 p.m. So, I called Dalton who informed me “once they release it over there” it is no longer his responsibility. Even though he is the only service person I have spoken to about the detail and the repair other than the salesman. After leaving me on hold for over 5 minutes he tells me “they usually have only 1 or 2 cars a day but today they had 14 or 15.” So, once again my SUV sat in their lot for almost 3 weeks with nothing being done. I tried to voice my frustration to Dalton and he rudely interrupted me, stated he TOLD me to keep a log and he wasn’t going to discuss it further. I would never recommend this dealership. There is absolutely no customer service. The Service Department is a joke and the service employees rude. I am fed up. My salesman, Mike Myers, has been most courteous but unfortunately his best efforts cannot erase the consistent failures and outright rudeness of the Service Department. First thing tomorrow morning, I intend to call other Lincoln dealerships in the area and arrange to have my service done at a reputable and competent Lincoln Service Department where my SUV doesn’t have to sit outside in the sun, rain, etc. for 3 weeks at a time and still be returned to me with absolutely no repair being made. Had I known the service department was like this I never would have purchased a vehicle from them at any price. I recommend you buy your vehicle anywhere but Beau Townsend Lincoln. If you do purchase a car or truck there I believe you will regret it like I do. More

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Beau Townsend is fantastic! Since 2009 we have purchased 7 vehicles from Beau Townsend. 3 Fords and 4 Nissans both new and used. Mike Myers is our sales rep and he is awesome. N Since 2009 we have purchased 7 vehicles from Beau Townsend. 3 Fords and 4 Nissans both new and used. Mike Myers is our sales rep and he is awesome. Never pushy, we tell him what we are looking for and he finds it for us. They have a great selection of both new and used cars and trucks. We have never had a bad experience which keeps us coming back. The staff is friendly and from start to finish we were there just a couple of hours. We recommend them to anyone that is thinking of buying a new or used vehicle. I honestly don't even look elsewhere, when we are ready for a vehicle it is Beau Townsend! More

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Very helpful, but not overbearing Husband went one afternoon and looked at cars. I returned with him later in the evening and met with another sales rep. Both were pleasant and knowled Husband went one afternoon and looked at cars. I returned with him later in the evening and met with another sales rep. Both were pleasant and knowledgeable. The experience was pretty painless More

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Great deal I was able to get the car I really wanted at a price I could afford. Everyone was helpful and I left very happy. Mike Myers is a great salesperson he I was able to get the car I really wanted at a price I could afford. Everyone was helpful and I left very happy. Mike Myers is a great salesperson he answered any question that I had and was very patient with me. More

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