Mike Montes

Today (my car is still there in service) just confirms what I've thought about each time I've had my XC90 in for service. My car has a dash warning light on. We drop it off today. We receive the text what I've thought about each time I've had my XC90 in for service. My car has a dash warning light on. We drop it off today. We receive the text chain estimate after agreeing to a $249 diagnostic fee. They of course want me to pay $940 for 2 tires. Hilarious. I decline. The reason for the dash light is the VCM backup battery needs to be replaced. I looked. It's less than $100 from Volvo on the Volvo site right now. Autobahns price is $158.00. Labor to do the work is $649.00. I call them - ask how long to replace the part. I'm told 2 hours. I watch the YOUTUBE video - it's less than 10 minutes. It's really 5 minutes but they pause to talk in the video quite a bit. So I'm paying $807 to replace a part that costs under $100 from VOLVO. I pay premium pricing all the time - but this is a joke. So this is why I NEVER take the car to the dealer if I can have someone (like a Christian Brothers) do the work for 30-50% of the price. BTW - in fairness to them the experience to buy the car in 2021 was very positive. More

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From the moment you walked into Autobahn Volvo, it was clear it wasn’t just entering another Service Department… you are stepping into a culture of excellence! The atmosphere radiates professionalism, and clear it wasn’t just entering another Service Department… you are stepping into a culture of excellence! The atmosphere radiates professionalism, and a level of hospitality that immediately set this experience apart. Every team member you encounter exuded a sense of pride in their work and a genuine commitment to making every interaction exceptional. A VERY special shoutout goes to my Service Advisor, Mike Montes! Mike's integrity, attention to detail, and relentless pursuit of customer satisfaction didn’t just meet expectations; he redefines it. He navigates his role with an exceptional blend of expertise and dedication, making you feel not like a customer, but like a valued guest. This visit (just like the previous years) wasn’t just memorable; it set a new personal benchmark for what premium automotive service should be. Lastly, to make things beyond exceptional, my visit was immediately followed-up by the Service Director, Mr. Manning to ensure all the vehicle needs were properly addressed. More

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I recently had the pleasure of receiving service at Autobahn Volvo, and I couldn’t be more impressed with the entire experience. From start to finish, the level of professionalism, care, and communicat Autobahn Volvo, and I couldn’t be more impressed with the entire experience. From start to finish, the level of professionalism, care, and communication exceeded my expectations. A very special thank you to Robert Manning and Mike Montez, who went above and beyond to ensure everything was handled smoothly. Robert was incredibly knowledgeable and took the time to walk me through every detail of the service process, answering all of my questions with patience and clarity. Mike made sure everything was completed on time and kept me updated throughout, which I really appreciated. It’s rare to find a service team that combines technical expertise with genuine customer care, but Autobahn Volvo—and especially Robert and Mike—do exactly that. I left feeling confident in the quality of the work and valued as a customer. I highly recommend them to anyone looking for top-tier service and a truly customer-focused experience. More

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