Mike McConkey
Mike McConkey at Scranton Dodge Chrysler Jeep RAM

Mike McConkey | Page 2

Business Manager

Scranton Dodge Chrysler Jeep RAM

1146 Wyoming Avenue
Scranton, PA 18509

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33 Reviews
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33 Reviews

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33 Reviews of Mike McConkey

May 31, 2019

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Employee Rating

Always the Best Since I moved to PA, I have gone to Scranton Dodge for all of my vehicles (mine and my husband's). The team is always beyond accommodating. Mike and More

by Kelly L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2019

Scranton Dodge Chrysler Jeep RAM responded

Thank you for the great review and rating, Kelly! We are pleased to hear that Mike and John have always gone the extra mile in accommodating you and your husband in your purchases. We truly appreciate your recommendation as well. We look forward to working with you again in the future.

May 31, 2019

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Outstanding I recently bought a Jeep GC for my son through Scranton Dodge and dealt with Mike McConkey and his sales staff. It was his first car. I could not ha More

by harders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Adams

May 31, 2019

Scranton Dodge Chrysler Jeep RAM responded

Thank you for the amazing compliments and kind words. We appreciate you letting us be part of such an important choice. The Jeep Grand Cherokee is a very safe and dependable vehicle; it will serve your son well. Let us know when you and your family have any further automotive needs.

May 31, 2019

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Great service I purchased my last two vehicles at Scranton Dodge through Mike. He always provides the best customer service and responds immediately to any question More

by ChristieKilmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2019

Scranton Dodge Chrysler Jeep RAM responded

Thank you, Christie, for taking the time to write a review. We are very happy to hear you are completely satisfied with the level of customer service with Mike. We look forward to taking care of all your vehicles auto needs in the future. We appreciate your loyalty and glowing recommendation!

May 30, 2019

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Would give Negative stars if I could. HORRIBLE! This place had our Jeep a total of 4 times over the past 6 months and NEVER fixed it. They had the Jeep twice for 10 days. Never gave us a rental and More

by Jeepdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Phil Santiago

May 30, 2019

Scranton Dodge Chrysler Jeep RAM responded

Hello, I regret to learn about your overall negative impression of us. Please feel free to reach out to me so that we can discuss this further and address the situation. I look forward to hearing from you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

Jun 14, 2019

Scranton Dodge Chrysler Jeep RAM responded

I speak with almost every customer who leaves a review - especially if they are negative. As the owner of the dealership, I strive to correct or learn from our errors. I have reviewed this posting with both my body shop & service department and no one can recall having an issue as you describe. That is why we would like to speak with you. We certainly want to make things right - and will go out of our way to do so when given the opportunity. I understand you have chosen to go elsewhere - as is your right. But our entire team would appreciate the opportunity to discuss and understand what we could have done differently.

May 31, 2019

Jeepdriver responded

Same speal every time. Failed promises. Poor business that’s being operated here. I’ll go to another dealer with my money. We had two separate vehicles at this garage. Each vehicle was never fixed. Poor poor way to operate business. We make a lot of money and will spend it somewhere else. Poor way you all do business. No pride in this area. Poor poor business.

November 05, 2018

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Dishonest Items were added to my bill without being discussed with me first. When I called first thing the next day, they said they would get right back to me. More

by Disappointed
Recommend Dealer
No

Other Employees Tagged: Frank Gouldsbury

Nov 14, 2018

Scranton Dodge Chrysler Jeep RAM responded

Thanks for replying to my private message. I haven't heard anything further but want you to know that your satisfaction is paramount to our team here at the dealership. If you would like the products in question refunded or adjusted please reach out to me personally and I will address any concerns you may have.

Nov 14, 2018

Scranton Dodge Chrysler Jeep RAM responded

The Diamond Package includes some great benefits. 1 - Engines For Life Protection - Your Engine is warrantied for as long as you own your car. 2 - 6 credits of$39.95 each towards Oil Services. 3 - 4 Free State Inspections 4 - 2 PA Emissions Inspections 5 - 6 Free Service Loaners 6 - Lost Key Return Service 7 - $200 Towing Reimbursement - (Some folks have used this to tow cars from out of town back home.) 8 - An additional $500 Trade-In Value when you trade your car. 9 - Friends & Family Referral Bonus of $150 Points. Every time you refer someone we will credit your account $150. We have many customers who have earned and used over $1,000 just from this feature. 10 - Earn 15% in points for every dollar you spend in service. The points are used as cash down when you trade or purchase a vehicle from any of our 3 stores. Its real savings just for being a loyal customer. To help put the value in perspective - 7 out of 10 customers buy Diamond Elite and 90 % buy it the 2nd and 3rd purchase. I believe that speaks volumes for the true value people just like you experience with Diamond Elite. Let me know if you have any other questions - I really do want to make sure you are happy with our dealership. I am very sorry for the poor communication on our side. I do have one question? Do you have a Diamond Elite Booklet with all the coupons and instructions on how you can earn points? It is a black booklet the size of an envelope titled " Pompey Automotive Group - Diamond Elite Benefits Guide".

Nov 19, 2018

Scranton Dodge Chrysler Jeep RAM responded

Hi - I haven't heard back from you in a few days. I know the snow storm goofed everyone's schedule up so I thought I would circle around one more time and check in with you regarding what you'd like us to do. Hope you are well and I look forward to hearing from you.

October 06, 2018

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amazing I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the More

by xcolieo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Santiago

Oct 07, 2018

Scranton Dodge Chrysler Jeep RAM responded

Hello, Thank you for sharing your feedback about working with Phil to shop for your next lease. We'll definitely be looking forward to your next visit!

September 21, 2018

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Wonderful Everyone at Scranton Dodge Chrysler, especially Phil Santiago, Mike McConkey, and John Ebb, are incredibly helpful and were able to find me the best d More

by sdscranton
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Santiago, John Epp

Sep 22, 2018

Scranton Dodge Chrysler Jeep RAM responded

Hello there, Thank you for letting us know that our team takes such amazing care of you and we'll be sure to let them know about your feedback. Your continued business means a lot to us. We appreciate the 5-star rating and please let us know if we can assist you with anything else.

April 18, 2018

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Customer Focus & Professional Attitude We have purchased a few vehicles from Bill at Scranton Dodge over the past years and all I can say is Thank you for your honesty and help both during More

by Mark Cislo -Seadog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Adams

March 15, 2018

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Positive Experience-Scranton Dodge I was looking to trade my 2011 Jeep jk for a 2018. I have the pleasure of dealing with Josh Symuleski. I came to the dealership pre-approved, Scranton More

by Pgregoire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Symuleski

March 23, 2017

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Over-priced Well, I went and traded my vehicles in on a new one. The trade prices varied. The one I got a good price. But low-balled on the other. Both of these v More

by beyedup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Richard Fissler, Ray Novak