Mike Lee

Great Service and Facilities with excellent customer waiting room area. Washing car is great bonus. waiting room area. Washing car is great bonus. More

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Mechanic service is good. Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how Advisor is horrible Got text car ready but it wasn't 40 min later I had to go get my paperwork and keys If I hadn't then it's hard to tell how long I would of set there More

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The service department does not really live up to my expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER a expectations-appointments seem available when making them online, but upon arrival it feels like it’s first come, first served. And there are NEVER any loaner vehicles available More

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Brought in fir recall for ABS module, dropped off the night before and was ready the next day, great job and detailed my car! Awesome service! night before and was ready the next day, great job and detailed my car! Awesome service! More

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Because we book our own service appointments I had no idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only idea that it would take over 4 hours to make the repairs. No one advised me and there was no loaner car available. I ended up taking my car home only partially fixed because I couldn’t wait any longer. When I questioned a few times how long it was going to take, I got three different responses. I suspect they hadn’t even started on my repairs until I asked for a progress report after 2.5 hrs (which was the first estimate). And, they never called me to tell me that the ordered part had come in. Nothing resembling customer service from now on I’m taking my car to a reputable mechanic. My next car is NOT going to be a Hyundai since the extended warranty means they can treat you badly at the dealership service center. More

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Good service and clear communication about your car. Not exactly speed demons in how quickly they perform the service. Not exactly speed demons in how quickly they perform the service. More

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Service itself was excellent, but I was very disappointed with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have e with the lack of available loaner cars and the fact that the shuttle only provides rides within a 5 mile radius. As a Genesis customer I would have expected a loaner to be made available. More

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I was requested for loaner but they didn't have it, that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to jus that's fine. Then I requested for shuttle, waiting for 30 mins and texted the representative as well, no one reached out to me, then I decided to just walked over to one of the restaurant near by. After two hours when they sent me a message that said my car is ready, I called them to let the shuttle pick me up if it's possible, then they said the someone will be there at 1:00pm to pick you up, I waited until 1:30, called them couple times regarding to the shuttle, 3 different persons picked up my call and they just keep transferring to each other. So I ended up walked it back and picked up my car that need recall service. Poorest service ever and it definitely hurting the brand as well. More

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Excellent service department, I always service my car there Sean is our service advisor, he is always helpful. there Sean is our service advisor, he is always helpful. More

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Excellent for everything Especially, senior advisor Jay Lee was very awesome!! He help me perfectly!! Lee was very awesome!! He help me perfectly!! More

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