Mike Johnson | Page 5

We thoroughly enjoyed our experience with Trey Purvis at Capital BMW. He was patient, but never pushy, and completely professional as we deliberated buying our new (to us!) 2020 BMW X5. I would highly recom Capital BMW. He was patient, but never pushy, and completely professional as we deliberated buying our new (to us!) 2020 BMW X5. I would highly recommend this company and Trey. We love our new car!! More

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Kevin was very responsive and helpful. He took care of most things before we even went to the dealership to pick up the car. Finance Manager Mike was quick. I’ve never walked into Finance He took care of most things before we even went to the dealership to pick up the car. Finance Manager Mike was quick. I’ve never walked into Finance Office and out to my new vehicle that quickly! More

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OUTSTANDING service, very quick, efficient and knowledgeable with my purchase. Great experience Ask for KEVIN! knowledgeable with my purchase. Great experience Ask for KEVIN! More

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Capital Euro Cars made my new purchase extremely smooth! They were very accommodating and understanding. They were very accommodating and understanding. More

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Mike is amazing this was my second BMW purchase but first time having a vehicle built. He helped to ensure the process went smoothly and kept in contact throughout the process. time having a vehicle built. He helped to ensure the process went smoothly and kept in contact throughout the process. More

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Michael Tizzani was AWESOME! ! From initially choosing a vehicle all the way through final delivery, Michael was extremely helpful, kept me informed of progress, and thoroughly e ! From initially choosing a vehicle all the way through final delivery, Michael was extremely helpful, kept me informed of progress, and thoroughly explained all of the vehicles features. I will contact Michael again for future vehicles and highly recommend him to others. More

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Crawford was an excellent salesman. He listened to my concerns and ensured that I had an awesome experience. He made my first BMW purchase an amazing one. Michael in finance was equally He listened to my concerns and ensured that I had an awesome experience. He made my first BMW purchase an amazing one. Michael in finance was equally awesome ensuring that I received everything I needed. Will definitely be back in the future. More

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We were fortunate to find exactly the vehicle we were looking for on the lot at Capital BWM. Kevin Commissiong and the team at Capital BMW provided a car buying experience far superior to any we have eve looking for on the lot at Capital BWM. Kevin Commissiong and the team at Capital BMW provided a car buying experience far superior to any we have ever had. Kevin was able to provide all of the information we needed to make an educators purchasing decision and because of the work he did behind the scenes, the transaction itself was quick and painless. Thanks Kevin! More

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Great service as always. Takes the time to help you find what you are looking for.. what you are looking for.. More

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First, I want to say that I’m thankful my CA Kevin Commissiong reached out to me to give me the opportunity to order a car that I highly love, the X4. The wait as I heard was not long, but to me, two Commissiong reached out to me to give me the opportunity to order a car that I highly love, the X4. The wait as I heard was not long, but to me, two months wait is extremely exhausting especially when you’re not fully aware of the process. Kevin was great at answering my questions during the process even though several times it took a while to receive a response. I feel that my experience was not perfect and could have been done better especially when trying to close the deal and take possession of the car. I was asked if I was able to take possession of the X4 that day and I replied yes I could. I was advised to send over my hubby and my drivers license and insurance card so everything will be taken care of before I get there and it will be a quick in and out. Submitted requested information. I even left work 3 hours early to make sure I made it on time. Get there and Kevin stated he was not aware I was coming and he requested DL and insurance card again. Provided again but explained I had already provided him with the information through our texts and he knew I was coming. We was not introduced to the service department. I offered to buy weather mats, but he advised that he would try to see if he could locate some because the service center had closed. We made it there around 4:30 and by this time we had been there for 2 hours just sitting. We did take a quick test drive before that. I assumed financing had been taken care of because I asked several times throughout the wait of my delivery and after I put down a $5000 deposit if financing would be an issue and he stated that his manager said it wouldn’t be. He first said, BMW was financing us and then he come back and said they’re sending our credit to multiple banks. To this day, I do not see where BMW FS pulled our credit. All in all, we were at the dealership until almost 7:30pm. We were promised gas in the car. We got ready to leave the dealership because we were the last ones and the X4 only had 22 miles left for gas on it. It seemed like, we were just being fed a bunch of BS so I’m not sure why the request for my feedback since my first time new car buying experience was ruined and there wasn’t any great customer service. I think a little training, he would be a great Salesman. My experience was not great outside of him contacting me to order the X4. More

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