Mike Jaloudi | Page 5

This is my first Lexus dealership. Staff is nice, the dealership is clean & the service waiting area is equipped with coffee, tea, water & television. They are always willing to help & answer questions. dealership is clean & the service waiting area is equipped with coffee, tea, water & television. They are always willing to help & answer questions. More

by Ayana Pascall Verified Customer Verified Customer

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Chris, Stephen, & Mike are always very helpful, friendly, & efficient! I couldn’t be more happy about my purchase & efficient! I couldn’t be more happy about my purchase More

by Manight Verified Customer Verified Customer

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Great service and environment, maybe need to be a little bigger the room or showroom bigger the room or showroom More

by Cercado74 Verified Customer Verified Customer

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I couldn’t get to the dealershipBefore they closed and I couldn’t get to the dealership Before they closed and allowed me to return loaner the next morning. I couldn’t get to the dealership Before they closed and allowed me to return loaner the next morning. More

by mm1028 Verified Customer Verified Customer

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Great environment, nice showroom, I think can be much better like wifi service and some other tips better like wifi service and some other tips More

by Cercado74 Verified Customer Verified Customer

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Everyone from the service representative to the sales person to the manager of sales were an awesome team. They were accommodating to my needs and provided me with a car that I am very happy with. I shal person to the manager of sales were an awesome team. They were accommodating to my needs and provided me with a car that I am very happy with. I shall look forward to my continuing interactions with everyone at Lexus of Orange County. More

by Dr P Verified Customer Verified Customer

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I was charged $823. To fixed the overheating in the car but the problem was never fixed and I was charged for what this is crazy but the problem was never fixed and I was charged for what this is crazy More

by sallen7764 Verified Customer Verified Customer

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Unprofessional . Did not include original lien release document with title causing delay for US custom to clear the car for shipping . Retrain them. Thank you document with title causing delay for US custom to clear the car for shipping . Retrain them. Thank you More

by emiogbu Verified Customer Verified Customer

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STAY AWAY FROM THIS DEALER!!!!!!The personnel from the STAY AWAY FROM THIS DEALER!!!!!! The personnel from the sales department to the service department are a bunch crooks. They know how to run a sca STAY AWAY FROM THIS DEALER!!!!!! The personnel from the sales department to the service department are a bunch crooks. They know how to run a scam to lure people into buying their crap used cars and when you complain 3 days after your purchase, their answer is " oh well you bought it you own it" and then have the xxxxx to low ball you on a trade in of the car you just bought from them. They got me so good, that I paid $45,000 for a used piece of xxxx 2018 GX 460 that should have been certified and the car have problems out of the gate. I took it to the service dept and they did not fix it even though they admitted to missing the NYS inspection, the alignment and wheel balancing. The car came out with the same problems minus the state inspection. I had to go through major aggravation with the stupid salesman and his managers to end up losing over $7,000 on my traded vehicle that I had just purchased from them a week ago. To avoid losing more I had to buy a new car from them which I ended up buying even though it was not the model I originally wanted. I ended up with a 2021 GX 460 base with premium package with bucket seat, losing two passengers of my original 8 passenger vehicle's plan for $62,000. In the end they got me for more than I should have had paid for. The Kia Telluride, Honda Pilot or Hyundai Palisade would have been a better buy and more satisfying purchase. I totally regret the day I stepped into that dealer. I am very disappointed with the car. I beg you please if get to read this review, take it very seriously or you will regret it. STAY AWAY FROM THIS DEALER!!!!! More

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I bought a used car from them they were amazing to me brought the car to me wonderful place! Very awesome people! The manager and the salesperson were super friendly not pushy and did everything to help brought the car to me wonderful place! Very awesome people! The manager and the salesperson were super friendly not pushy and did everything to help me More

by cutter1elf1 Verified Customer Verified Customer

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