Mike Hoyle

I took my CRV in for an inspection. He told me that that there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I need there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I needed another $1,000 of work including brake pads and rotors. I was very surprised since I had been in only a month before and the multi point inspection showed no issues. I took the vehicle to a mechanic I trust for a second opinion. He put it on a lift and examined the vehicle. He did not find any subframe issues or brake issues, or any of the issues cited on the multi inspection report. He recommended that I file a complaint with the Maine state police. I talked with the service manager. He refused to back down and also let me know he is good friends with Maine state head of inspection and that by reporting the incident I would just get the other mechanic in trouble. I bought the car from them 6 years ago and have been going to them for service. Needless to say, I won’t be back there for service or my next vehicle. More

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I have been doing business with Berlin City Honda for 35 years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one years, Today was the last time! It took over 2 hours to service my 2018 Honda Pilot. When I arrived I noted to them that when i Started out today one tire was low and needed to be checked. When they returned my car to me they informed me that there was a small nail in one tire and did I want one new tire. I have an AWD car and you are not supposed to change out one tire. Which I explained. Why they didn't know this I don't know. They refused me a sticker for a small nail in one tire. On the way home I stopped and got my sticker elsewhere More

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