Mike Hernandez

This is my fourth Jeep from Garavel. Second purchase from Annie. I can highly recommend her, she is prompt with email replies and knowledgeable. Annie is courteous and friendly. Second purchase from Annie. I can highly recommend her, she is prompt with email replies and knowledgeable. Annie is courteous and friendly. More

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Excellent experience with Carlos and the whole dealership. It’s my second Jeep from Garavel and I get all service done there as well. Highly recommend Mike in service as well. Garavel is top notch dealership. It’s my second Jeep from Garavel and I get all service done there as well. Highly recommend Mike in service as well. Garavel is top notch. More

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Annie was amazing! I felt like she really was helping me find the perfect car for my needs and not just trying to upsell me for the commission. I felt like she really was helping me find the perfect car for my needs and not just trying to upsell me for the commission. More

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very good service, enjoy the company and everyone is so friendly. organized and clean. nice natural light friendly. organized and clean. nice natural light More

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My purchase was easy and the staff friendly and helpful. I look forward to future purchases. I look forward to future purchases. More

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Fantastic service. Took me through every stage of the process with a smile. Worked with us as long as it took to get it done. Great start to the weekend thanks to DC! Took me through every stage of the process with a smile. Worked with us as long as it took to get it done. Great start to the weekend thanks to DC! More

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Worse service center ever with very rude service associates. Go somewhere else this people are jokers. associates. Go somewhere else this people are jokers. More

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I truly felt that this dealership works hard for its customers. Everyone from Paul Garavel to Brandon, Carlos, Edgar and Mike H were great. customers. Everyone from Paul Garavel to Brandon, Carlos, Edgar and Mike H were great. More

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Joe is THE MAN! Third car we have bought from him and Garavel… can’t recommend both of them enough 👍🏻 Great service center too - Mike is great! Third car we have bought from him and Garavel… can’t recommend both of them enough 👍🏻 Great service center too - Mike is great! More

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Wanted to make appointment for diagnostic to check an engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I'm with a customer". I said Ok I'll wait. He said, "Here's my card, call me tomorrow to make an appointment." So I stated, I'll wait until you're finished with the customer on the phone. Guy was still rude and said, no don't wait, call me tomorrow. I asked how long will it take, an hour, five hours to finish with the customer so I can get an appointment. Mike tried to send me to a waiting room, he would get me when he's ready that he can make the appointment. I waited right there, he finished with the phone customer in less than 5 minutes. Just rude, rude, rude. Mike Hernandez is not a multitasker, clearly overwhelmed with his role of dealing with paying customers, dismissive of female customers, needs some customer service training. Very disappointed with Caravel. Will not buy my new vehicle there. More

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