Mike Harder | Page 10

5-Star Service! My wife and I originally saw the RDX we purchased on their website, we stopped by the dealership later that morning to have a look. Adrien greeted us My wife and I originally saw the RDX we purchased on their website, we stopped by the dealership later that morning to have a look. Adrien greeted us out in the lot and was extremely helpful, we never felt pressured into anything start to finish. They now have a lifelong customer and will strongly recommend them to friends and family. More

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Great Experience We went into Acura of Salem to test drive a new RDX. Gayle and Mike both made the experience most pleasureable. They were able to work with us on wher We went into Acura of Salem to test drive a new RDX. Gayle and Mike both made the experience most pleasureable. They were able to work with us on where we need to be as far as financing. Not high pressure like most dealerships. Keep up the great job. Thanks More

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5⭐️⭐️⭐️⭐️⭐️ Mike Harder and Gail are amazing!!!! We have been with this dealership for over 10 years 4 cars later. We love the family relationship !! Don’t waste Mike Harder and Gail are amazing!!!! We have been with this dealership for over 10 years 4 cars later. We love the family relationship !! Don’t waste your time if you’re looking for a new car or suv Mike Harder will find it and have it delivered and you won’t pay more!! Thanks to everyone . Dave & Nicole. More

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Pleasurable experience from font to finish. Quality people, Enjoyed dealing with the entire staff: Mike, Bernardo, and Gale. They helpful and knowledgeable. More importantly they all seemed to really enjoy thei Enjoyed dealing with the entire staff: Mike, Bernardo, and Gale. They helpful and knowledgeable. More importantly they all seemed to really enjoy their work. Great experience. More

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Quick, helpful and easy The sales person was very helpful, genuine and caring. We had an excellent experience at the dealership. They made the process very quick and easy. The sales person was very helpful, genuine and caring. We had an excellent experience at the dealership. They made the process very quick and easy. More

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Acura RDX Purchase Thank you Steve and Mike for the great buying experience. This was the best buying experience we have ever had in 65 years. We look forward to our con Thank you Steve and Mike for the great buying experience. This was the best buying experience we have ever had in 65 years. We look forward to our continued relationship. More

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Above and beyond When I took my car in for the first oil change every employee went above and beyond to make my visit comfortable, quick and thorough. Within the first When I took my car in for the first oil change every employee went above and beyond to make my visit comfortable, quick and thorough. Within the first week of purchasing my car I got a scratch on the door and without question they fixed it completely and without charge. Their customer service was the best I've experienced at any business. I will be a customer for life! More

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Superior Sales Experience We had our 2013 RDX in for service at Salem Acura while we were on vacation. It has an extended full warranty, but with 82,000 miles on it we were goi We had our 2013 RDX in for service at Salem Acura while we were on vacation. It has an extended full warranty, but with 82,000 miles on it we were going to have to trade it shortly after we got home to get maximum value out of it as a trade. While the service was being performed I went to look at the 2018 RDX. Steve Fortier, a salesman, came out to talk to me. we discussed a number of things before talking about cars. He suggested letting Salem Acura price a new RDX for us. The sales process was probably the best and easiest I have had in my 50 plus years of driving. There was no pressure, they did not have the color I thought my wife wanted but found it and were prepared to get it and when she decided on another color they found it. Our dealings were with Steve and the Manager, Mike, both of whom made the process very enjoyable. They worked with us to accommodate our return to home so that the 21 trip ticket would cover our return travel time. We were pleased with the deal we got and the process. My wife hates buying cars, but she enjoyed this experience. More

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Mahalo STEVE for the best "first car" experience!!! This was my very first car shopping experience and although I started off nervous, I was surprised at how smooth the process actually went. The Acura This was my very first car shopping experience and although I started off nervous, I was surprised at how smooth the process actually went. The Acura of Salem team was very welcoming and made everything easy to understand. I was in contact with Steve Fortier for a couple of weeks prior to making the purchase - he just so happened to pick up the phone one day when I called to inquire, and he continued to follow up and help me out! He was able to give me a great deal on my 2017 Acura RDX, and took the time to search their lot (on the spot, over the phone) for the specific model/color I was looking for. Steve is so genuinely kind, personable, and made me feel very comfortable with the entire process. He was not at all pushy, but very helpful to me making an appropriate decision for myself. Mike and Chris were also super friendly, informative, and patient with the details. They all collectively gave me a stress-free and caring experience. To top off the AMAZING customer service in the buying process, when I came to pick it up - Steve surprised me with a big bow on my brand new car! He really made my "first car" experience extra special. A big MAHALO to Steve and the Acura of Salem team for all of your help!!! I'm so happy to have connected with you all, and look forward to keeping in touch! More

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Lori Rocks the House! I walked onto the lot at Acura of Salem ready to learn more about the Acura TLX, prepared to put in the work -- to drive the car, to match up features I walked onto the lot at Acura of Salem ready to learn more about the Acura TLX, prepared to put in the work -- to drive the car, to match up features against my list, to negotiate hard for a price that represented good value. Then Lori Klavitter stepped in. I drove the car, fell in love and within about 60 minutes, start to finish, all the boxes were checked and the deal was done. Mike and Lori tracked down the color and options I was looking for, and worked to meet my price and financing objectives. They had the car there ready to go the next day when Chris and Lori tag-teamed to get me through the paperwork and to get the vehicle set up. Then I was on my way. There was plenty of friendly help and kudos to go around, but Lori was there at every stage to make the deal work. I especially appreciate the extra effort she made at delivery to walk me through all the features and help me get the car set up for maximum driving pleasure. This was the easiest and most pleasant car buying experience I've ever had, on a new Acura TLX that I love. More

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