Mike Hamud

From the beginning, I was misled about the status of the vehicle’s title. I was repeatedly told the title and DMV paperwork had been submitted, only to later discover that the vehicle could not be titled at vehicle’s title. I was repeatedly told the title and DMV paperwork had been submitted, only to later discover that the vehicle could not be titled at the time of sale because a prior lien had not been paid off. The dealership did not have the title, and the lien wasn’t satisfied until much later. I was sold and delivered a vehicle without clear title while being told the opposite. What made this experience far worse was how I was treated during the finance process. I was subjected to aggressive, high-pressure tactics to force the purchase of GAP insurance and extended warranties. When I asked questions or hesitated, the tone immediately became hostile and condescending. I was spoken to in a disrespectful manner, treated as if I was being difficult simply for wanting clarity, and subjected to unprofessional and inappropriate remarks while the transaction was still ongoing. At one point, derogatory comments were made about me in the back office. This was humiliating and completely unacceptable behavior from people who were supposed to be acting professionally. I have recordings and written communications that document how I was spoken to and what was said. Between the deception about the title, the inability to register the vehicle, and the way I was treated—pressured, disrespected, and talked down to—this dealership showed a complete lack of integrity and professionalism. I am now seeking a full rescission of the sale. I’m sharing this so other customers know what they may be walking into. More

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My experience was great! They took care of everything I needed and more. My car was driving like brand new. They took care of everything I needed and more. My car was driving like brand new. More

by nicholasbrown2000 Verified Customer Verified Customer

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The team at this dealership has been hands down the best experience ever! I want to personally thank Erick for his friendly and informative approach to my needs and I never felt rushed when I was looking at experience ever! I want to personally thank Erick for his friendly and informative approach to my needs and I never felt rushed when I was looking at the inventory and asking questions! Places like these make you want to come back for more! Thank you Clay Cooley #irving More

by Chris Gonzalez Verified Customer Verified Customer

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Purchased a vehicle on 9/33/25. Did not receive a paper tag, or a temp tag. It is 10/22/25, and I still have not received a paper tag, or a temp tag. No follow through after sale Did not receive a paper tag, or a temp tag. It is 10/22/25, and I still have not received a paper tag, or a temp tag. No follow through after sale. More

by gopokes7698 Verified Customer Verified Customer

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Buying a car from Clay Cooley was smooth, stress-free, and professional from start to finish. Great experience! and professional from start to finish. Great experience! More

by Kareemjeffries64 Verified Customer Verified Customer

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AJ at Clay Cooley Dodge is the absolute best at customer service.She is such a please to guide me in caring for my vehicle. service.She is such a please to guide me in caring for my vehicle. More

by l.matthew97 Verified Customer Verified Customer

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This dealership was clean, fun, informative, and delightful. I would definitely bring my truck here again. delightful. I would definitely bring my truck here again. More

by eduardo.delossantos214 Verified Customer Verified Customer

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I’ve been buying cars at this location since 2018, but the type of experience i had today was just a nightmare. A gentle had me and my whole family sat down for one hours with no updates or whatsoever. I the type of experience i had today was just a nightmare. A gentle had me and my whole family sat down for one hours with no updates or whatsoever. I had to leave that nasty place. Erik, i think you’re not a good sales person, if you were really one you would have known that when you get a customer displaying some serious buying behavior, you don’t let them like that, NO you do not pass them to a novice sales person with no experience at all….. i came there with5k down payment and had to leave with that money in my pocket. More

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