Mike Guardado

When I needed help they all disappeared because nobody wanted to help. They sold me a car that they did not even know about But I still accepted the car. My financial advisor did not tell me the full pric wanted to help. They sold me a car that they did not even know about But I still accepted the car. My financial advisor did not tell me the full price of things before I brought them. Overall performance was terrible. More

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Robert was very professional, and kept me up-to-date with the vehicles arrival time. the vehicles arrival time. More

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Mohame Aweis manager and Calvin Parnell are wonderful people and very knowledgeable about what they are doing. Go above and beyond to accommodate their customers. people and very knowledgeable about what they are doing. Go above and beyond to accommodate their customers. More

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Alexa was incredible to work with! I've been saving for a new vehicle and slowly car shopping in the meantime, so I've experienced a lot of bad dealerships and sales people. From the m I've been saving for a new vehicle and slowly car shopping in the meantime, so I've experienced a lot of bad dealerships and sales people. From the moment Alexa picked up the phone, to the end of the sale, she was polite, helpful, and not pushy at all. I leased from out of state and had the car shipped, so my process was complicated to say the least, but she handled it all like a champ and took care of me every step of the way. I'm so grateful I got to work with her to get this car! More

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Heritage Toyota staff at Catonsville are awesome. No pressure buying a car and all employees are friendly and helpful. I got the car I wanted! No pressure buying a car and all employees are friendly and helpful. I got the car I wanted! More

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Great service. Efficient and quick processing of paperwork. They took care of all my needs. Efficient and quick processing of paperwork. They took care of all my needs. More

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The dealership was good not once but it was good twice i was happy with both sales so I have only good things to say about Heritage Toyota Catonsville. was happy with both sales so I have only good things to say about Heritage Toyota Catonsville. More

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We had purchased an extended warranty for our car. Though this was a very good package and well worth the cost, we changed our minds about it and wanted to cancel. Mike was not the person who ori Though this was a very good package and well worth the cost, we changed our minds about it and wanted to cancel. Mike was not the person who originally who prepared our payments but he stepped in really helped with the cancellation. He explained how the payments would be changed and how much the refund would be. I am very happy with the service we received from Heritage Toyota. I would recommending purchased your next car there Thanks to Mike Mary and John Welsh. More

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Mike did not respond to my 4 emails and 3 voicemails. still no return call after speaking with his colleagues twice said they would give him the message. Needs to learn communications. After 4 weeks of still no return call after speaking with his colleagues twice said they would give him the message. Needs to learn communications. After 4 weeks of attempting to reach him still nothing. More

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Everyone was focused on customer concerns and worked diligently to achieve that goal successfully. Especially Adrennia my sales representative. She was very courteous and focused on customer satisfactio diligently to achieve that goal successfully. Especially Adrennia my sales representative. She was very courteous and focused on customer satisfaction in every way. Thank you Adrennia More

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