Mike Genovese

My experience with the sales team, especially Ramon was exceptional. He couldn’t have done any better and remains the only contact at Ferguson that I feel is trustworthy and valuable. My experience with exceptional. He couldn’t have done any better and remains the only contact at Ferguson that I feel is trustworthy and valuable. My experience with Service and parts has been horrific. I have purchased between 15 and 20 vehicles for myself and my family 30+ years. After starting with Fords and Chevys, and moving to Toyotas and Nissans, the last 15 years or more have been with Mercedes, Porsche, Audi, and a BMW. I can say, without exception that my experience with Service has been exceptional for these last 15 years, dealing with the high-end dealerships. That being said, my current Denali EV vehicle has been the most expensive vehicle I’ve ever purchased. I was somewhat hesitant about using a new dealership and going back to the GMC brand after so long and such success with the imports. After I purchased my EV I drove home at first day and the warning light came on indicating “mouth malfunction of leveling fluid“. Looking that up, I found that it could be serious and although the car was functioning fine and I just thought it was probably a faulty sensor. I brought it in and left it in the service department at Ferguson. Alison service technician indicated that she had never heard of a leveling fluid malfunction and had never seen this Denali EV in their repair shop before and had no idea how long it would take to repair. She did not leave me with much confidence in my prospects. She told me she would have a technician evaluate the car and she would call me with an update on what the problem was and how long it would take to fix. After several days with no word back, I called and found out that it had not even been looked at yet, and she would ask the technician to give it a go the next day. Apparently about a week later, the technician reviewed the truck and recognize that there were several different areas that could be the problem and that it would have to wait in queue with all the other vehicles before he could get around to fully assessing and fixing it. I called Alison back because I never heard from her and she related this message. I waited another week without a word and spoke with her once again at my initiative and effort to find out that the technicians are too busy and that there are only two EV technicians in this could take many weeks. Unfortunately, I need my vehicle for work and travel and a vacation for my family so I found this quite discouraging. On the end of three weeks of having my car in the shop with not one message from the service department to update me but me having to call them every few days to find out what’s going on. I decided to drive down to the service department to remove some items I left in my truck that I needed for my family vacation as I had no thoughts that it would still be in the shop three weeks later for a truck that was brand new when I drove away. When I returned on a Saturday to pick up the items from my vehicle, the service technician noted that there was indeed an entry from the Service technician that the truck had been fixed the previous Saturday and was ready to go. However, nobody contacted me and after two weeks straight of not having any feedback I was in shock and dismayed, as I’d already made arrangements for a different vehicle and for my family vacation. The fix was rather simple just a Mail rooting of a hydraulic line to the suspension leveling system that was easily fixed and covered under the warranty. What is unexcused Able is the lack of communication with me as I had no access to my truck for work and my travels to Arkansas as well as my family trip to Colorado, which was leaving later that Saturday. When I purchased the truck, I also ordered with the help of Ramone the home charging system upgrade that allows somewhat rapid charging from your home to 220V outlet. That and a Tesla adapter were ordered and I was never contacted about their availability. They later found my order, but never contact More

by ARTCONLEYMD Verified Customer Verified Customer

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Very professional! Low pressure sales which is what I like . Great inventory to choose from. We will be back for future purchases. Low pressure sales which is what I like . Great inventory to choose from. We will be back for future purchases. More

by SFD61 Verified Customer Verified Customer

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Our salesman was great however they did not put the running boards on the truck so I had to drive up make a special trip on my dime also there's defect in the paint this should have been caught at the running boards on the truck so I had to drive up make a special trip on my dime also there's defect in the paint this should have been caught at the factory and the dealership and I'm going to have to drive up again on my dime More

by ECILOP1969 Verified Customer Verified Customer

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Our sales person Zander did an outstanding job at understanding what we were looking for. He worked diligently to negotiating an excellent value for our trade in. The sales manger and Zander have a understanding what we were looking for. He worked diligently to negotiating an excellent value for our trade in. The sales manger and Zander have a no nonsense approach to pricing the new vehicle. Zander also worked with the finance team to pull our deal together in a very short time. If you are thinking about purchasing a new vehicle I highly recommend Zander, sales manager and finance team at Ferguson. I am confident the will find the prefect for you. This was an outstanding low pressure sales experience. More

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Our sales person Zander did an outstanding job at understanding what we were looking for. He worked diligently to negotiating an excellent value for our trade in. The sales manger and Zander have a understanding what we were looking for. He worked diligently to negotiating an excellent value for our trade in. The sales manger and Zander have a no nonsense approach to pricing the new vehicle. Zander also worked with the finance team to pull our deal together in a very short time. If you are thinking about purchasing a new vehicle I highly recommend Zander, sales manager and finance team at Ferguson. I am confident the will find the prefect for you. This was an outstanding low pressure sales experience. More

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Very nice people, service department help me out in my questions. Had a recall, spoke with service manager we had a great conversation. questions. Had a recall, spoke with service manager we had a great conversation. More

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I wouldn’t buy a car anywhere else. On my 3rd Acadia. Love the service dept, sales and management. I completely trust them which is a rarity these days. Friendly , caring and trustw On my 3rd Acadia. Love the service dept, sales and management. I completely trust them which is a rarity these days. Friendly , caring and trustworthy , you can’t beat that More

by Nana Verified Customer Verified Customer

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Sean Stuart and all Ferguson employees were very accommodating. They worked as a team to make the purchase of my 2025 Encore GX a success. Sean is without a doubt a man of integrity. Thank you and y accommodating. They worked as a team to make the purchase of my 2025 Encore GX a success. Sean is without a doubt a man of integrity. Thank you and your team … More

by TTIMMONS43 Verified Customer Verified Customer

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Great experience with Austin. Fast follow up and answered all questions. Worth the trip to close the deal Fast follow up and answered all questions. Worth the trip to close the deal More

by MARK.W3ZI Verified Customer Verified Customer

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Sean was wonderful to work with. He went above and beyond to make the deal happen. Highly recommend him. He went above and beyond to make the deal happen. Highly recommend him. More

by SHELLY.RATLIFF59 Verified Customer Verified Customer

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