Mike De La Pena

5 Stars - Exceptional Experience at Niello BMW Elk Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchas Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchased two high-performance vehicles—an M8 Gran Coupe Competition and an X6M Competition—and the entire process was seamless from start to finish. Matt was incredibly knowledgeable and attentive, guiding me through every detail of both vehicles. He made sure I was well-informed about each car’s features and capabilities, which made my decision-making process much easier. What really stood out was how Matt took the time to understand my needs and preferences, without any pressure to rush or settle for something less than perfect. The dealership itself is top-notch—professional, clean, and inviting. I felt valued as a customer the moment I walked in, and everyone I interacted with was friendly and accommodating. The purchase process was smooth, and the financing options offered were competitive. I also appreciate the after-sales follow-up and support, which shows that Niello BMW really cares about its customers long-term. If you’re in the market for a BMW, I highly recommend reaching out to Matt at Niello BMW Elk Grove. Whether you’re buying one car or two like I did, you can trust them to deliver an exceptional experience. More

by DARREN&ADRIENNE Verified Customer Verified Customer

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Ed in sales is AMAZING! He is such a great person to deal with! The desk managers, both are also extremely great! They treat you like family they are not pushy they give you He is such a great person to deal with! The desk managers, both are also extremely great! They treat you like family they are not pushy they give you the BEST finance options! From start to finish the value your time. I will continue to do business with this specific dealership! Great GREAT service always ! More

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I was referred to CJ Phan from my service tech and couldn't be happier with the level of attention I received from him and the dealership team! couldn't be happier with the level of attention I received from him and the dealership team! More

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We are glad we went Niello to purchase our BMW. We feel fortunate that CJ welcomed us and was so attentive and receptive enough to understand what we had in mind for our next car purchase. CJ is ve We feel fortunate that CJ welcomed us and was so attentive and receptive enough to understand what we had in mind for our next car purchase. CJ is very knowledgeable and with his excellent customer service skills helped us find our perfect BMW match. We also appreciate the efficiency and excellent service we received from Argud and Alejandra Ramirez. Along with CJ they make a great team and represent Niello BMW in an outstanding manner. We appreciate the free gifts that came with our purchase. Thank you! More

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Friendly,fantastic, helpful, nice people to meet,thank you for selling a nice car. Keep it up you for selling a nice car. Keep it up More

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They hit me with Surprise fee’s after the deal was done a month after . month after . More

by CHRISADKINS6 Verified Customer Verified Customer

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Ed A is great. F&I went smoothly. The only issue was a bit of a wait to finish the deal. 3 hours from start to finish and I had already test driven the car the day F&I went smoothly. The only issue was a bit of a wait to finish the deal. 3 hours from start to finish and I had already test driven the car the day before and finalized the price. I’d still come back and buy here again More

by DAVIDBRY Verified Customer Verified Customer

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Went above and beyond to complete a difficult sale. I can't thank the team enough for their efforts. I can't thank the team enough for their efforts. More

by MATT.BARTON302 Verified Customer Verified Customer

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We love the car and appreciate the service given, with delivery to our home, but wish the car buying process was more streamlined. As usual, it took all day in the dealership to finish paperwork and we ar delivery to our home, but wish the car buying process was more streamlined. As usual, it took all day in the dealership to finish paperwork and we are still waiting for registration paperwork to arrive in the mail after a month. Matt and Essex were good to work with overall. I’d buy from BMW Elk Grove again. More

by SEAN.MICK Verified Customer Verified Customer

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Very professional! Great experience from start to finish. Had my old kids with me and they made them feel apart of the transaction Great experience from start to finish. Had my old kids with me and they made them feel apart of the transaction More

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