Mike Dachowski

Everyone was extremely friendly. Our car was done in a timely fashion and the staff explained what they did on our car. Our car was done in a timely fashion and the staff explained what they did on our car. More

Report | Print

Excellent service as usual. Rob was great. Great service and great communication. My wife was very pleased with the pickup service. All service and repairs were handled professi Rob was great. Great service and great communication. My wife was very pleased with the pickup service. All service and repairs were handled professionally and courteously. More

Report | Print

Very helpful employees. They don't only do a sale, but keep a great follow up on how the car has been working, and your maintenance schedules. Services requested are done They don't only do a sale, but keep a great follow up on how the car has been working, and your maintenance schedules. Services requested are done promptly. More

Report | Print

Everything was quick speedy and respectful. The service advisor did a great job along with technicians The service advisor did a great job along with technicians More

Report | Print

Great customer service and a great selection for you to choose from, went there looking walked away with a newer used vehicle. choose from, went there looking walked away with a newer used vehicle. More

Report | Print

Excellent service. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car. More

Report | Print

Fantastic service always! Heath was great! Very kind and responsive . Fixed the problem very quickly. Heath was great! Very kind and responsive . Fixed the problem very quickly. More

Report | Print

I don't typically posts reviews of businesses, but I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, Inc. My partner first took her 2013 Subaru Impreza Sport Limited with 110,000 miles in for service due to some issues she was experiencing with the CVT transmission, including general lag and stumbling with acceleration. The issue was diagnosed and the repair was authorized and completed without issue. However, we did also receive a notice and request to replace all exterior lights with a tech note that they were "inoperative." Having just driven the vehicle and knowing full well that all lights were operating correctly, we declined this service. Should we have trusted the service representative that this was a needed repair, that would have been another $500 to our current $1,500 repair bill. All lights operated correctly when we retrieved the vehicle, so I guess my question to Wilde is... why was this a recommended repair and how many other customers have authorized this with you knowing full well that no problem exists?? Which brings me to our biggest disappointment - directly after retrieving our vehicle, we began experiencing issues with the key remaining locked within the ignition switch, an issue we never experienced before the service was completed. So we booked an appointment and took the car back to Wilde and explained that this is a new occurrence and if it could be repaired under their service guarantee. They said no and that it would require $1,800 and a transmission/engine out service to complete. So, already skeptical of Wilde services, I looked into the Factory Service Manual and found a Technical Service Bulletin (#16-112-18R) which directly identifies a known issue and provides the service remedy - which nowhere states that it requires an engine/transmission out service. I have since completed the repair myself (which is not difficult if mechanically inclined) to a total parts cost of $130 and 1 hour of time with minimal difficulty. The cherry on top of the whole situation is that when we went to retrieve our car the service rep couldn't find it or the paperwork for 45 minutes. So Wilde Subaru - why are you treating customers like this and why do you not stand behind your commitment to service? It appears a recent change in ownership may be to blame, but I will gladly take my business elsewhere and recommend that others do the same as well. We have never experienced this level of disappointment with other Subaru dealerships. A follow up response would be appreciated. More

Report | Print

Friendly but also very busy. Had Uber to work while working on car. Didn’t receive call if & when car was ready. After getting ride from co-worker still didn’t know if car was re Had Uber to work while working on car. Didn’t receive call if & when car was ready. After getting ride from co-worker still didn’t know if car was ready. Thank fully was didn’t want to come back again. Was just there week ago waiting 2-hours & didn’t even look at it More

by LITTLEDEBBY81 Verified Customer Verified Customer

Report | Print

Trey is a great service rep. Always extremely helpful and makes sure you get quality service . Always extremely helpful and makes sure you get quality service . More

by JENMARIE0512 Verified Customer Verified Customer

Report | Print