Mike Cowden

I had a polysteel application on the Toyota side of the shop. The best part of the experience was the shuttle driver. When I made the appointment I was told they would take the car at 7:30 only to find o shop. The best part of the experience was the shuttle driver. When I made the appointment I was told they would take the car at 7:30 only to find out when I arrived, they wouldn't even start on the car until 8. Having driven from Celina, needless to say, I wasn't thrilled to learn I was going to sit for 30 minutes before they even started. Then I received a phone call, even though I was sitting at a high top in the service area, that they couldn't find my contract. I provided the details, let her know I was sitting in the lobby and had a copy of the contract on my phone if she needed it. She said no need and hung up. I had no idea for the next hour if they found the contract or were working on my car. I asked the service desk only to be told they had nothing to do with polysteel; however that gentleman did call and learned they were working on my car. After a few more hours, the shuttle driver asked a different guy at the desk how much longer, he said he too had nothing to do with polysteel and didn't even know the number to call them. The shuttle driver then walked out to the building for me to find out the status. If you're going to offer polysteel, then your service people need to be able to address your customers. Since I was sitting in the lobby I could see and hear how they treated the service customers, which was respectfully and promptly. I feel like I received just the opposite treatment. I can't say enough good about the Honda service side but I'm not looking forward to our next polysteel application and I'm grateful we didn't purchase a Toyota vehicle. More

by moore45822@live.com Verified Customer Verified Customer

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Did a recall service on my daughter's 2018 crv for fuel pump 1 month later her fuel pump stopped working and they will not reimburse her for her new fuel pump ...they screwed up and won't make it right pump 1 month later her fuel pump stopped working and they will not reimburse her for her new fuel pump ...they screwed up and won't make it right More

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I appreciate the time you took to pickup and return the pilot to my wife at work . pilot to my wife at work . More

by BMGERDING723 Verified Customer Verified Customer

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Great environment. Great communication. Everything was fluid from start to finish. Thank you Robert for all your patience. Great communication. Everything was fluid from start to finish. Thank you Robert for all your patience. More

by tfeasel75 Verified Customer Verified Customer

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I brought my vehicle in for routine maintenance, The staff was friendly and the service was completed quickly and efficiently. I can recommend their sevice department without hesitation staff was friendly and the service was completed quickly and efficiently. I can recommend their sevice department without hesitation More

by rdigilio0 Verified Customer Verified Customer

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Personable, professional, a pleasure to work with. I've purchased 4 cars at White's 3 from David. Our next one will likely be purchased here with David. I've purchased 4 cars at White's 3 from David. Our next one will likely be purchased here with David. More

by DBALL2315 Verified Customer Verified Customer

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Was a fantastic experience, Josh by sales associate very knowledgeable, very friendly, very honest and upfront. I feel this was probably the easiest car purchase I’ve made from any dealership!!! When I mak knowledgeable, very friendly, very honest and upfront. I feel this was probably the easiest car purchase I’ve made from any dealership!!! When I make my next purchase, it will be at this dealership, and I will recommend this dealership to friends and family without hesitation. Thank you so much for a job. Well done you have exceeded my expectations. More

by bcarte1737 Verified Customer Verified Customer

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Service was prompt and they explained what the issues were with the vehicle before proceeding with any work were with the vehicle before proceeding with any work More

by bregg66 Verified Customer Verified Customer

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The work was completed faster than I thought and all were friendly and professional. I wouldn't go anyplace else for service. friendly and professional. I wouldn't go anyplace else for service. More

by jseng1221 Verified Customer Verified Customer

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Friendly staff Minimal waiting time. Problem solved. Will always come to you for service. Love the hot chocolate Problem solved. Will always come to you for service. Love the hot chocolate More

by normastein Verified Customer Verified Customer

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