Mike Cescato
Mike Cescato at INFINITI Of Orland Park

Mike Cescato

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of Mike Cescato

March 17, 2026

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Employee Rating

The service for oil change was much faster than usual this time. Waiting area need a second tv. More

by LONNELLWILLIAMS1
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2026

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear your oil change was completed faster than expected. We also appreciate your suggestion about the waiting area and will take it into consideration. Hope to see you again soon! Best Wishes, INFINITI Of Orland Park

February 23, 2026

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Michael was very helpful and the service did not take long. I came in due to the recal. More

by MYKETAH
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Recommend Dealer
Yes
Feb 23, 2026

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re glad Michael was helpful and that your service was quick, especially for the recall. We appreciate you trusting us with your vehicle. Best Wishes, INFINITI Of Orland Park

February 20, 2026

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Same professional services with new merger. I will continue to use the Infinity services in Orland. More

by Dr. P.
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Recommend Dealer
Yes
Feb 23, 2026

INFINITI Of Orland Park responded

Thank you for your continued trust! We’re glad you’re enjoying the same professional service and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

February 15, 2026

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Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions. More

by ALC_60603
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Recommend Dealer
Yes
Feb 16, 2026

INFINITI Of Orland Park responded

Thank you for your thoughtful feedback! We’re glad you felt informed throughout the inspection and maintenance process and that our team was friendly and available to answer your questions. We truly appreciate your trust and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

January 28, 2026

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Mike is always friendly and professional and always willing to explain things and not be pushy More

by MHABDALLAH
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Recommend Dealer
Yes
Jan 28, 2026

INFINITI Of Orland Park responded

Thank you for the kind words! We’re glad Mike’s friendly, professional, and no-pressure approach made your visit a great one. Best Wishes, INFINITI Of Orland Park

January 26, 2026

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Service dept very professional and prompt and friendly. The calls and the pick-up staff was comfortable to work with was a very cold day I thought at first thought the whole service was going to be cance More

by MARIA4101
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Recommend Dealer
Yes
Jan 26, 2026

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re glad our team could provide professional, prompt, and friendly service, even in the cold. We’re happy we could make things easier for you—it means a lot that you felt taken care of! Best Wishes, INFINITI Of Orland Park

January 19, 2026

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Infinity of Orland moved location to Nissan of orland and I was extremely disappointed with the level of service. We waited close to 5 minutes and no one ever came out to greet us. Waiting room was small and More

by LGRAIBER
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Christine Griswold, LaToya Tenton , I did not have any interaction with anyone. Customer service was extremely poor. I will not be returning to this location.

Jan 19, 2026

INFINITI Of Orland Park responded

We’re very sorry to hear about your recent experience. Your feedback is important, and we apologize for the delays and lack of service you encountered. We are reviewing our processes to improve the experience for all our customers and hope to have the opportunity to better serve you in the future. Please contact our service manager Austin Polcyn to further discuss. Best Wishes, INFINITI Of Orland Park

January 17, 2026

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Micheal is a very talented player and he has always been very good at his job. He keeps you informed about what is going on with my vehicle and he explains everything and goes through everything on the rece More

by davis15609
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Recommend Dealer
Yes
Jan 19, 2026

INFINITI Of Orland Park responded

Thank you for the fantastic feedback! We’re thrilled to hear that Michael consistently keeps you informed, explains everything clearly, and provides such knowledgeable and friendly service. His great people skills and positive attitude truly make a difference—your kind words mean a lot to us! Best Wishes, INFINITI Of Orland

January 01, 2026

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From the moment I walked through the door and shook hands with my service advisor, Michael C. He made me feel like I was in good hands, which I very much appreciate it. Especially since I live in the state o More

by CjC
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Recommend Dealer
Yes
Jan 02, 2026

INFINITI Of Orland Park responded

Thank you for sharing such a wonderful experience! We’re thrilled to hear Mike made you feel confident and well taken care of from the moment you arrived. We truly appreciate you choosing us—especially from out of state—and look forward to welcoming you back anytime! Best Wishes, INFINITI Of Orland Park

January 01, 2026

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This dealership is always professional and provides good customer service by keeping you informed during your wait time . More

by CAPRISCA
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

INFINITI Of Orland Park responded

Thank you for your kind words! We appreciate you recognizing our professionalism and communication, and we’re glad we could keep you informed during your visit. Best Wishes, INFINITI Of Orland Park

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