Mike C.

I would strongly caution anyone considering purchasing a vehicle from or servicing their vehicle at DeCozen Chrysler Jeep Dodge Ram. I purchased a 2019 Jeep Grand Cherokee from this dealership in March 2 vehicle from or servicing their vehicle at DeCozen Chrysler Jeep Dodge Ram. I purchased a 2019 Jeep Grand Cherokee from this dealership in March 2026. Just three months later, my check engine light came on. Shortly afterward, my vehicle displayed an "Engine Temperature Hot" warning, began overheating, and was blowing white smoke from the exhaust. I brought it back to DeCozen, where I was informed that it had a leaking water pump and leaking gasket. While I understand that mechanical issues can happen, what made this experience so frustrating was the dealership's handling of the repair. Communication was extremely poor. I repeatedly had to call and text my Service Advisor, Anthony, just to get basic updates on my vehicle. Many of my calls and messages went unanswered, and when I was told someone would call me back, that often didn't happen. I was given multiple estimated completion dates, only to have them pushed back again and again without any proactive communication. The most disappointing part of this experience was learning that the delays were not entirely due to my warranty company. After being told several times that the dealership was waiting on the warranty company, I contacted the warranty provider myself. They informed me they had been trying to reach the dealership for days and had left multiple messages that were never returned. I ultimately had to help facilitate communication between the dealership and the warranty company so my repairs could finally be approved and move forward. As a customer, I should never have had to do that. To make matters worse, I requested a loaner vehicle because this is my only means of transportation. I was told there were no loaners available for weeks and that transportation was not the dealership's responsibility, leaving me to find my own way to work and other obligations. Throughout this process, I felt like I had to chase the dealership for every update instead of being treated as a valued customer. Based on my experience, there appears to be a serious lack of communication, accountability, and customer service. DeCozen needs to improve its communication and customer care, as no customer should have to spend this much time getting basic information about their own vehicle. Unfortunately, I WOULD NEVER recommend this dealership to anyone based on my experience. More

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I was pleased that DeCozen gave me a very good deal which enabled me to stay with them in my home town of Verona, NJ. enabled me to stay with them in my home town of Verona, NJ. More

by bunnypalecco Verified Customer Verified Customer

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March 20th,I purchased a 2023 Infiniti SUV; I was told if I have any problems to take it to an Infiniti Dealer because it has a factory warranty or to return to DeCozen for service. The infinite dealer advis I have any problems to take it to an Infiniti Dealer because it has a factory warranty or to return to DeCozen for service. The infinite dealer advised me that it’s not covered under the warranty to return to Chrysler sales rep. Mr. John told me to bring the car in because it’s less than 30 days of purchase. Per the manager Mark they don’t have mechanics to work/fix Infiniti & now the company is not willing to replace nor fix the broken part that I have advised them was broken. The second day I purchased the car..(fuel lid-does lock). What should I do help? More

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If you love your car - STAY AWAY. Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decis Every time I brought my car there they couldn’t diagnose like a mechanic so they just replace parts. They are incapable of making mechanical decisions. Since everything is hooked up to diagnostics simple tasks like diagnosing a water pump or putting a rim on and torquing the lugs to spec. Last time I was there they over tightened the lugs and the new shop couldn’t get them off. Fast forward. I spoke with the manager. He’s useless as boobs on a bull. No accountability. No responsibility. They just want your money and will try and replace everything in your car. Go anywhere else but here. Can’t rotate tires and torque wheels properly? That’s sad. More

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They replaced brakes and did not need them - rude condescending arrogant treatment - I regret doing business with them condescending arrogant treatment - I regret doing business with them More

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Over and beyond customer service. Very pleased by attention to detail and promptness. Thank you! Very pleased by attention to detail and promptness. Thank you! More

by luis71 Verified Customer Verified Customer

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The whole process of buying a new car was seamless. Joe and Mike were extremely helpful and took care of everything. They were very concerned about getting me the best deal on the car and wanted to mak Joe and Mike were extremely helpful and took care of everything. They were very concerned about getting me the best deal on the car and wanted to make sure I was happy! More

by CHEEKIE0077 Verified Customer Verified Customer

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My experiences at decozen have all been great. This is my 3rd time leasing with them and second time with John. He’s been helpful and kind. This is my 3rd time leasing with them and second time with John. He’s been helpful and kind. More

by spinam15 Verified Customer Verified Customer

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DeCozen is one of the best dealerships around. They have the most welcoming and friendly staff. They have the most welcoming and friendly staff. More

by DSPAGNUOLO Verified Customer Verified Customer

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Amazing staff and service! Jerry and Joe never disappoint!!!! This is the eighth car I bought at DECOZEN and I would never go anywhere else Jerry and Joe never disappoint!!!! This is the eighth car I bought at DECOZEN and I would never go anywhere else More

by VINCENT12 Verified Customer Verified Customer

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