Mike Bourne

This Is one of the worst dealerships my wife and I have ever walked into , first of all it's car for my wife and salesmen looks at me and pretends she doesn't exist. Very old school chest hair hanging out ever walked into , first of all it's car for my wife and salesmen looks at me and pretends she doesn't exist. Very old school chest hair hanging out , used car salesmen but for new cars. Would not recommend More

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You won’t find a more knowledgeable Toyota salesman than Mike Bourne. In addition he is professional, congenial, patient and sincere in understanding what you want. We felt no pressure to purchase and Mike Mike Bourne. In addition he is professional, congenial, patient and sincere in understanding what you want. We felt no pressure to purchase and Mike worked with us on the price for a car that came close to what we wanted but was available sooner than a car with the options we were looking for. Delivery and pick up were smooth as cream. Our first Toyota and hopefully not our last. Very happy with Smithtown Toyota and our 2025 Camry hybrid. 😄 More

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Big Mike Bourne is a professional and truly friendly and concerned sales rep . He keeps you up to date on the progress of the vehicle you ordered and the pickup process is quick and easy . Mile is well concerned sales rep . He keeps you up to date on the progress of the vehicle you ordered and the pickup process is quick and easy . Mile is well informed on all the electronics on the new vehicles Rocky was quick and easy with the finance , Good job by all More

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Outstanding service, they are not pushy or forceful with add ons. They are super transparent throughout the entire process and you can really tell they care about their customers. add ons. They are super transparent throughout the entire process and you can really tell they care about their customers. More

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Kind and thorough sales people. Big Mike was very friendly, gave me the information I needed and negotiated fairly. Rocky (financing, warranties, etc) wasn't too pushy and seemed Big Mike was very friendly, gave me the information I needed and negotiated fairly. Rocky (financing, warranties, etc) wasn't too pushy and seemed totally understanding of our needs. GREAT experience overall - I recommend them highly!!!!! More

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I was pleasantly surprised with the honesty, professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones that not only have the loyalty program but they have the coupons online for maintenance and repairs. Therefore, if you want to continue maintaining your vehicle passed the 2 year free maintenance program then Smithtown Toyota is the only dealership where you can afford to do that. Mike (Who everyone refers to as Big Mike) was very kind, honest and knowledgeable with multiple vehicles to compare to the vehicle that I originally intended to purchase. He said let’s test drive another vehicle that you might like better. Surprisingly, I fell in love with the Venza, which I Initially wanted to purchase the RAV4. He did not at any time pressure or push the purchase of the vehicle. I stayed in contact with him via text and I was able to get him everything he needed via email. When I arrived to pick up the car and do the final paperwork, I didn’t need to bring anything with me other than the certified check for my down payment. The car buying process was very simple at Smithtown Toyota. When I was doing the final paperwork with the financial department with Rocky I felt like he was my own family member that was helping me through the process. He explained to me that there are some programs that are not necessarily needed to sign up for and guided me to the two important ones which was the extended warranty and the tire and wheel warranty program which surprisingly added only a small amount to my monthly payments. He said when the interest rates go down, he will give me a call and help with refinancing the car to lower the monthly payments. This is one dealership where you don’t need someone to sit down with you during the final paperwork process because they will not sell you something that you’re not going to need. I want to compare my experience of purchasing a car from Smithtown Toyota to a purchase from a competitor Toyota dealership. I don’t want to name the competitor Toyota dealership because I don’t want to give a negative review of them because they have very kind people that work in the service department. Back in 2017 I purchased a 2018 RAV4. It was a similar experience when I test drove the vehicle that I ended up loving. The sales department was very nice and very helpful. However, when it came time to do the paperwork with the financial department, they tried to sell me every single program that they offered which I later regretted signing up for some of those programs that I didn’t need. I highly recommend Smithtown Toyota to purchase your vehicle because they are the only ones that will give you the most savings on maintaining your vehicle passed the 2 year free Maintenance service, They won’t push or pressure the purchase of a vehicle when test driving the models and they won’t pressure you to sign up for additional programs during the final paperwork process at the end. More

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I've been a customer at this dealership for years. Just leased my 4th vehicle from them and now my daughter just bought her first car from them. Service is always great & our salesperson, Mike Bourne, Just leased my 4th vehicle from them and now my daughter just bought her first car from them. Service is always great & our salesperson, Mike Bourne, always makes the process easier and a pleasure! More

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One of the BEST car buying experiences ever ! Our first Toyota purchase ! Every person at this dealership that we had spoke with was OUTSTANDING ! Michael Bourne , sales consultant..SUPERIOR ! Our first Toyota purchase ! Every person at this dealership that we had spoke with was OUTSTANDING ! Michael Bourne , sales consultant..SUPERIOR ! John Ferranola, finance manager ...EXCELLENT ! Theresa, sales admin...FANTASTIC ! They converted us to Toyota people ! More

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Drove out from Brooklyn and bought a new Highlander with trade-in. We had spoken / negotiated with Mike (Big Mike) beforehand and he arranged a difficult swap with a car from another dealer. Mike came throu trade-in. We had spoken / negotiated with Mike (Big Mike) beforehand and he arranged a difficult swap with a car from another dealer. Mike came through on the deal and kept his word, and was absolutely great to deal with. Highly recommend Big Mike, we will easily make this drive from the city to deal with again. In the dreadful world of car buying, we feel like we got lucky. More

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Top notch dealership! Salesperson Mike Bourne made my car buying experience a pleasure and John in finance made that process go smoothly as well. I went there with an atti Salesperson Mike Bourne made my car buying experience a pleasure and John in finance made that process go smoothly as well. I went there with an attitude based on my experience with other dealerships. I was quickly put at ease. No attitudes or arrogance. Its the way car buying should be. More

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