Mike Bihun

This was 1st time at this service dept, not enough info to give rating. I got an oil change, they washed my car after but didn't dry it yet the car next to me was being hand dried, not sure why a differenc to give rating. I got an oil change, they washed my car after but didn't dry it yet the car next to me was being hand dried, not sure why a difference. I had waited several years to get my Subaru, I was pleased with my salesman, I actually followed him from a previous dealership he worked at several years ago, I felt pretty comfortable that I wasn't being taken advantage of, being a single woman and senior that was a concern I had. After my choice was made papers written up I was at a price and payment I was ok with, then sent to the person that goes over the paperwork where things changed, now my payment quoted was changed to higher amount and I'm confused and not understanding why, I felt pressured to sign anyway and wound up having a higher payment because of a maintenance package added that I was told I didn't need but the finance person said I did need. Afterward I said I didn't want that maintenance pkg. But was told I had already signed papers and the payment amount could not be changed. I'm a senior with a set income and I had settled on a payment I was comfortable with only to have it changed. I wound up being not so happy with the Subaru I waited years to be able to afford. So I am not so anxious to refer anyone here. I am leasing my car so I have a while to go to see what I'll do when the lease is up. I feel that as a senior I was taken advantage of and don't want that to happen to others. More

by DAMMA1107 Verified Customer Verified Customer

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My car has been at your dealership for a month and I have had no updates aside from 1 phone call letting me know they had not found the issue. I have had NO communication, no updates. Ace was my service tech had no updates aside from 1 phone call letting me know they had not found the issue. I have had NO communication, no updates. Ace was my service technician and my car is still at the dealership and I have had NO communication. Subaru Advicacy reached out to me 3 weeks ago and Michael x119121 was even worse at communication. I have reached out to Subaru corporate and will continue to post negative reviews until I get answers. More

by 10holians Verified Customer Verified Customer

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Staff is highly professional. I've never had a bad experience at this dealership. I highly recommend Ziegler of Kenosha, I converted from Rosen. I've never had a bad experience at this dealership. I highly recommend Ziegler of Kenosha, I converted from Rosen. More

by MAHOLLOW Verified Customer Verified Customer

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Everyone was friendly made you feel welcome. They weren’t pushy at all. They listen to you and worked with you. Didn’t try to sell you anything.when you walked in you comfortably. They weren’t pushy at all. They listen to you and worked with you. Didn’t try to sell you anything.when you walked in you comfortably. More

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Great and fast service. Managed to squeeze me in with out any prior appointment and got my car squared away for a reasonable price. Managed to squeeze me in with out any prior appointment and got my car squared away for a reasonable price. More

by VR Verified Customer Verified Customer

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I love you guys awesome people respect and accommodated ask well looking forward on my nexts visit. ask well looking forward on my nexts visit. More

by MZ.BJ_JONES Verified Customer Verified Customer

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The Worst customer service ever. Mike is very rude person. You call and he never returns you call. All we want is the car we purchased to be exchanged for a car with out a bad paint Mike is very rude person. You call and he never returns you call. All we want is the car we purchased to be exchanged for a car with out a bad paint job. We don’t want the car repainted The car came from the factory and Zeigler never inspected the vehicle before they delivered the car to us. This has be going on for 3 months. Do not buy a vehicle from Zeigler they are no help whatsoever with Subaru. More

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Awesome sales team to work with! Chase was extremely helpful from start to finish! Mike the manager was great to deal with as well as their finance team. Chase was extremely helpful from start to finish! Mike the manager was great to deal with as well as their finance team. More

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The salesman made my transaction easy and ready for pickup when promised. I drove from 4 hours away to get the vehicle due to the color. pickup when promised. I drove from 4 hours away to get the vehicle due to the color. More

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Clean, friendly and reliable. Easy to book appointments, nice waiting area and the service is great! Easy to book appointments, nice waiting area and the service is great! More

by RJ Verified Customer Verified Customer

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