Mike Bell

DO NOT SHOP HERE! !! I won't go into all the details here, just a few, but will definitely be spreading the word about this horrible establishment. They'll make you fee !! I won't go into all the details here, just a few, but will definitely be spreading the word about this horrible establishment. They'll make you feel good at first, but as soon as something is not right, and you present it to them, that's when everything will go wrong for your "amazing vehicle purchasing experience" as well as the attitudes of the people who welcomed you in the establishment. Very disappointing experience to say the least, including from some of the "team members", as well as the "General Management himself"!!! They tried intimidation tactics, when I presented them with issues for a vehicle I was purchasing from them, which was kind of funny actually, and didn't work at all, and just showed what they really think about their customers and how incompetent they are. No care at all for the customer whatsoever. As far as customer service, you can definitely forget about it. Throw that out the door. They'll just brush you off without a care in the world. Now just waiting for them to comment back on here, down below 👇, stating something like, "we're sorry you had such a bad experience", or "please call the number so we can resolve the issues", or some type of lie that they tried taking care of the issues for me, blah blah blah, just to try and make their self look good on here or that they "fulfilled their standards", according to the General Management! Because once again, customer service does not exist here at this establishment whatsoever. I have never had such a horrible vehicle purchasing experience, as this one, before in my life. I seriously recommend that you shop elsewhere for a vehicle and not find out the hardway as I did with this horrible place. I cannot express this enough. I honestly DO NOT RECOMMEND THIS ESTABLISHMENT, if your looking to purchase a vehicle. More

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Professional and courteous. Very helpful. Bought 3 cars from EchoPark. Love it. Enjoyed working with them Very helpful. Bought 3 cars from EchoPark. Love it. Enjoyed working with them More

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The start is very friendly. They are very open and honest and do not push you to pesticide a car. They have great pricing on all vehicles. They are very open and honest and do not push you to pesticide a car. They have great pricing on all vehicles. More

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The experience here was amazing. These people are so friendly and truly are here to help you. I will always come here for a car shopping experience. These people are so friendly and truly are here to help you. I will always come here for a car shopping experience. More

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I recently purchased a car from Echo Park Group, and I must say that the entire process was an absolute pleasure. I wanted to give a special shout-out to Fermin, the dealer specialist who helped me throug must say that the entire process was an absolute pleasure. I wanted to give a special shout-out to Fermin, the dealer specialist who helped me throughout the buying process. Fermin was knowledgeable, courteous, and went above and beyond to ensure that I was completely satisfied with my purchase. He took the time to understand my needs and preferences, and provided valuable insights and advice that helped me make an informed decision. Fermin's exceptional communication skills and attention to detail made the entire experience stress-free and enjoyable. I would highly recommend Fermin and Echo Park Group to anyone in the market for a new or used car. Thanks again, Fermin, for your outstanding service! More

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This is our first purchase from Echo Park. What a wonderful experience from the person that scheduled our appointment to the delivery of our vehicle. Ryan, at the New Braunfels, TX, location w What a wonderful experience from the person that scheduled our appointment to the delivery of our vehicle. Ryan, at the New Braunfels, TX, location was amazing! He had excellent customer service and knowledge of his product. We will definitely be back! More

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Easy Convenient Hassle-free No Hidden Fees Easy Convenient Hassle-free No Hidden Fees Professional Team Appearance Great Customer Service Clean and Sanitary Easy Convenient Hassle-free No Hidden Fees Professional Team Appearance Great Customer Service Clean and Sanitary More

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I guess car buying has changed dramatically since I last bought a car. I walked in expecting to meet with the individual I'd spoken with online,, only to find he's seated in South Carolina.. Very odd and un bought a car. I walked in expecting to meet with the individual I'd spoken with online,, only to find he's seated in South Carolina.. Very odd and uncomfortable. There was zero potential to negotiate the price. I believe my time was wasted in negotiating the trade in value of my car. I'm not stupid enough to believe that there was any sort of background deal going on on my behalf. It was all just some game for dramatic effect. The car I drove away with was FILTHY inside and out. No new car customer should have to get a car home, only to spend time cleaning it. The next day I turned it on and got a whiff of antifreeze, which means it was overfilled or it has a leak or engine problem. That was concerning. No settings were cleared out of the navigation screen, no time was taken by anyone to share anything about the vehicle, there was a stray wire harness thrown in the back - that which we had to investigate to find out what it was and now fix it ourselves. Just overall - no warm fuzzies. More

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Jessica was excellent! She listened to our wants and needs and she provided first class service! Highly recommend! needs and she provided first class service! Highly recommend! More

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Amazing customer service. Went above and beyond to help me get the car of my dreams!! It was a very easy deal! They’re fantastic! me get the car of my dreams!! It was a very easy deal! They’re fantastic! More

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