Mike Beck

They was very considerate , and patience of my needs, didn't try to trick or force me into signing anything this would be the third vehicle I purchased from Bob Bell didn't try to trick or force me into signing anything this would be the third vehicle I purchased from Bob Bell More

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Jamal was very knowledgeable about the vehicle I bought. He was very courteous, kind and accommodating. He was very courteous, kind and accommodating. More

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They customized my deal to specifically fit me . It was a smooth process to getting everything done. Would recommend to the next guy! It was a smooth process to getting everything done. Would recommend to the next guy! More

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Jamie Christopher and staff are AWESOME. . They have always taken care of me since day one and I’m thankful… . They have always taken care of me since day one and I’m thankful… More

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Excellent customer service. Great explanation of question I had about my new car selection. And of all financial documents. Big time thumbs up for John Ladd (sales Rep.) and David Kern (Business question I had about my new car selection. And of all financial documents. Big time thumbs up for John Ladd (sales Rep.) and David Kern (Business Manager) Tim Snipes 410-293-5478 Business Phone snipes@usna.edu More

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To all concerned, I walked into Bob Bell looking for a To all concerned, I walked into Bob Bell looking for a used replacement for my falling apart Ford van. I have had a few automobles in my 40 years of To all concerned, I walked into Bob Bell looking for a used replacement for my falling apart Ford van. I have had a few automobles in my 40 years of driving, some new but most used. I was greeted upon entering with a smile and told someone will be with me shortly. In about three minutes I was introduced to Joe Evans. With a smile to relax me Mr. Evans asked how he may help me today. I explained I was just looking. Mr. Evans said that was fine and that he can answer any questions I may have. I thought for a moment and said to myself, I am going to give this guy a try. So, I asked Mr. Evans about his inventory. I was asked just a few questions that took less than 10 minutes, and I was on the lot looking at trucks, my first cholce. I choose one and I liked the way I had been treated so I called my wife and asked her to met me at Bob Bell Chevrolet on Kane Street. When my wife Charlotte arrived I excussed us and pulled her aside to tell her I liked the salesman and he showed us the truck. We gave Mr. Joe Evans our information to check our credit. We talked and agreed to look at cars, to find a new family car. My wife and I told Mr. Evans and he smiled and gave us a tour showing all our choices in a short time while answeing all our questons. We agreed on a 2012 Malibu. The price was in our range, right color and the test drive was good. Our Malibu was ready the next day per our request. We signed the papers and we were now 2012 Malibu owners. Most important to my wife and I was the joy in the feeling that for the first time in our lives we bought a car and felt that we were not ripped off. We were so happy and purchased our car at a good price. Thank You, TRULY SATISFIED Charles A. Thompson, JR More

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I left my 2006 Chevrolet Aveo in the care of this service center's 's mechanics and was told that the PCV valve kit needed to be replaced. After having the part shipped to the service center and waiting 5 da center's 's mechanics and was told that the PCV valve kit needed to be replaced. After having the part shipped to the service center and waiting 5 days for my car to be returned to me, I was told that it was repaired. When it continued jerking and stalling, as it had before the part was replaced, I took it back to be fixed. Maybe something else was wrong with the car? After two days of reprogramming, I was again told that it was fixed. When I received the car two days later, it took no more than 48 hours for it to experience the same exact symptoms. Clearly their diagnostic skills were lacking, and this experience was a waste of time and money. I have no reason to recommend this service center (or dealer, for that matter) to anyone, as I have had a horrible experience. More

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All the sales people, even the ones that weren't helping me, were very friendly. I would recommend Bob Bell to all my friends. It was an easier experience than I expected! me, were very friendly. I would recommend Bob Bell to all my friends. It was an easier experience than I expected! More

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My husband and I recently went looking around for our dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, star dream truck, a 2500 Chevy silverado with a crew cab, 8' bed, duramax diesel, the full package. We had just got off of our midnight police shift, starting at 08:30am and first went to Fox in laurel, Maryland. We told them what we wanted, they had first told us what we were looking for did not exist. We test drove a very basic Chevy silverado diesel, liked it, however, it was not what we wanted (package, color, everything). It also did not have an alarm system or automatic locking doors. They were trying to get us to purchase this, for about $50,000, the same price as the fully loaded truck we wanted. Then they ran a search they said of all the dealerships around the area for the kind of truck we wanted, said it does not exist, and tried to throw other trucks our way that didn't even appeal to us. So disappointed, we told them we were going to grab a bite to eat and think it over. When we left there we called up numerous dealerships around our area looking for this truck, no one had it. We called JBA Chevrolet in glen burnie, Maryland, they said they had it. So we drove there, and came to find they just told us that to get us there, they did not have it. Then they told us they could find it for us and have it brought over from another dealership, and told us they found one in Virginia. We also received a phone call from Fox in laurel, Maryland stating they miraculously found the same one in Virginia, as well. JBA told us it would take about three hours for it to arrive, for us to go out somewhere, eat, do whatever. Fox in laurel, Maryland called us as well and said they had the truck coming to them too, that it was on the way. That was around 2:30pm, we were so exhausted, depressed, did not know what was going on, and actually took it upon ourselves to do a search for this truck in Virginia. It was not in Virginia, our dream truck was at Bob Bell Chevrolet in Baltimore! We spoke on the phone with one of the managers, who was very nice and professional, told him what we went through all day, and he said no dealership is getting this truck, if we want it we need to go there, and yes it is really there. We were ecstatic and immediately drove there. As soon as we pulled up in the parking lot, we saw it, our dream truck, right in front of u! Fox in laurel, Maryland lied to us, 1. Telling us it did not exist, and 2. Telling us it was on its was (from Virginia), JBA Chevrolet in glen burnie, Maryland lied to us, 1. Telling us they had it, making us drive all the way there for nothing, and 2. Also telling us it was on its way there from Virginia. Well we found it, and NOT in Virginia. The entire staff was very welcoming and professional upon our arrival and entire time there. Melanie Sersen was awesome working with us, assisting us with our paperwork, also gave us the manual and keys! The manager came out to greet us, shook our hands, and was just very genuine and appreciative. You hardly ever see managers AND staff that have such positive attitudes, and are so professional and willing to help you out- But Bob Bell Chevrolet in Baltimore has all of that. Even our dream truck! Once we finished all of our paperwork with Melanie, we met with Lisa Henderson. She was absolutely fantastic, really helped us out and took care of all of our financial work. She did it quick too, we even got our license plates! Between her and Melanie getting us all situated, we were in and out of there less than 2 hours. It was such a great experience, we were very satisfied with everything. Our only complaint is that we did not go there first, that we wasted our time at Fox in laurel, Maryland and JBA Chevrolet in glen burnie, Maryland. Do yourself a favor, skip all the bullsh*t and go straight to Bob Bell Chevrolet in Baltimore, they'll treat you right and really do have what you are looking for! More

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