Mike Baack | Page 8

Disappointing Experience I purchased a 2017 Santa Fe (used). The salesman did not show how any of the control panel features worked, nor any other details about the vehicle. I purchased a 2017 Santa Fe (used). The salesman did not show how any of the control panel features worked, nor any other details about the vehicle. I seemed to know more about the car than him. After signing the purchase contract I was informed that the car had an engine problem and that it needed a part. I was told the part would be installed and ready in 3 days. Three days came and went and no communication from the dealership. I called, and was told the car would not be ready for over a week. At that point I cancelled the sale. No communication as to what was wrong with the engine nor the exact day it would be available. Very disappointed with the sake and follow up. I was treated like a number not a valued customer. More

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All around great experience AK took great care of us through the entire process. I called in a head of time to inquire on a car I had found on the internet. When we got to the de AK took great care of us through the entire process. I called in a head of time to inquire on a car I had found on the internet. When we got to the dealership AK had the car pulled up ready for a test drive. He walked us through purchasing options before sitting us down with Mike and Alex to handle the financing. Mike and Alex were very helpful letting us know which options make the most sense for us. After we got through finance AK informed us that the detailers had left for the day, so he cleaned the car as best he could but said we could get it detailed the next time we are in. The whole team made us very comfortable and I would go back again. More

by Markcheck1212 Verified Customer Verified Customer

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Great deal At Luther Thanks for the great deal. Worked on the price to make the deal work. Price was the best on internet. Already. Thanks again would recommend to friends Thanks for the great deal. Worked on the price to make the deal work. Price was the best on internet. Already. Thanks again would recommend to friends and family. More

by Dogboy Verified Customer Verified Customer

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Non starting auto. Prompt service, because I didn't have an appointment.. Changed starter.Oringally thought that it was the battery,but it wasn't,Took a bit over 1 hr to Prompt service, because I didn't have an appointment.. Changed starter.Oringally thought that it was the battery,but it wasn't,Took a bit over 1 hr to change it out More

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Totally enjoyable experience. This is our 4th car purchased from a Luther store in the last 5 years. Obviously we have had great experiences in the past and this was no different. This is our 4th car purchased from a Luther store in the last 5 years. Obviously we have had great experiences in the past and this was no different. Josh was very great to work with and by having good follow up form the 1st contact. Thank you for making my car purchase experience an enjoyable one. I'll be back. More

by JMALLEN71 Verified Customer Verified Customer

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Oil Change Nice and helpful people. They do a clean job. Carolyn, the maintenance manager, is a nice lady who is running the maintenance dpt and taking care of h Nice and helpful people. They do a clean job. Carolyn, the maintenance manager, is a nice lady who is running the maintenance dpt and taking care of her customer's satisfaction. David is a service advisor who is normally have a good recommendation and you can trust on his recommendations. A++ More

by jalalsalahi Verified Customer Verified Customer

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Used car purchase No pressure from our sales guy, Josh. No haggle pricing. Fair offer on our trade. We would recommend this dealership and Josh Thomes to others. No pressure from our sales guy, Josh. No haggle pricing. Fair offer on our trade. We would recommend this dealership and Josh Thomes to others. More

by Dracmize Verified Customer Verified Customer

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I recently purchased a "new" used car and I am very pleased. I was having my 2004 Santa Fe serviced the other day. As I was waiting, I went to the computer and browsed used cars available. I have been considerin I was having my 2004 Santa Fe serviced the other day. As I was waiting, I went to the computer and browsed used cars available. I have been considering getting a different vehicle for a couple of years now. I knew what I wanted, and on your website I found the perfect match. The car just came onto your lot. While my car was being worked on, I test drove this 2009 Santa Fe and sensed it was the right car for me. The paperwork went smoothly. I worked with Tony and there was no pressure on his part. The next day I completed the paperwork and drove my "new" used car home. More

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buy a different car we are very happy with they have offered us with the trade. The payment is in our range that ms what we were hoping for. Everybody were pleasant a we are very happy with they have offered us with the trade. The payment is in our range that ms what we were hoping for. Everybody were pleasant and very helpful. More

by STARLIZZ Verified Customer Verified Customer

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Great service Carrie McWilliams has been helping us for a number of years. Dealership worked with us to meet our needs. Business office also helped to work things o Carrie McWilliams has been helping us for a number of years. Dealership worked with us to meet our needs. Business office also helped to work things out to our satisfaction. More

by PTPMN1946 Verified Customer Verified Customer

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