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Mike Allan
Mike Allan at Chrysler Dodge Jeep Ram of Woodstock
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Mike Allan

Service Manager

Chrysler Dodge Jeep Ram of Woodstock

8811 Hwy 92
Woodstock, GA 30189

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3 Reviews
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3 Reviews

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3 Reviews of Mike Allan

January 02, 2025

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Employee Rating

These guys aren’t worth your time or money. Terrible service. Always takes FOREVER. EVEN FOR AN OIL CHANGE!!!! They recommend waaaaaaaay more “service” than you actually need, and the last 2 ti More

by jp.stroh.iii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Robinson, Brooke Snodgrass, Michael Stewart, Mekiah Smith, Mike Pennington, Greg Pointer, Eric Abernathy, Vincent Perna, Norris Burns

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Jan 02, 2025

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

Jan 03, 2025

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

September 25, 2024

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Employee Rating

The Service Dept is excellent. They keep me update with all service needs & recalls. Very nice waiting room. Friendly staff too. Everyone makes eye contact even when saying hi. Oth More

by snapperhead71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Brooke Snodgrass, Michael Stewart, Vincent Perna, Norris Burns

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Sep 25, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Snapperhead71, thank you very much for sharing your experience with our Service Department. We are delighted to hear that our employees provided your with an excellent guest experience. We look forward to seeing you for your next scheduled service!

September 20, 2024

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Employee Rating

Recommend multiple repairs that are not needed. Skip this service department and use an independent shop. Saved me thousands… ***update: their customer service did they best to make it right. Whil More

by Critzmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Stewart

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Sep 23, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

I am sorry to hear that your visit to our service department did not meet your expectations. I would like the opportunity to discuss your concerns personally. I have left my contact information both in a voicemail and an email for you. Please kindly contact me at your earliest convenience. Kelly Huston, Customer Service Manager, 470-880-8007, khuston@gettel.com

Sep 23, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Mr. Critzmann, thank you for taking the time to speak with me and for updating your review. We look forward to restoring your faith in our service department.

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