Mike Alba

Exceptional service,thanks Efrain Abreu service manager for ur service and excellent team ,I really appreciate you and your team for ur service and excellent team ,I really appreciate you and your team More

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Four years ago I purchased a battery with a "lifetime warranty". That battery now needs to be replaced. After 4 phone calls, being told my battery with the lifetime warranty (it actually says lifetime wa warranty". That battery now needs to be replaced. After 4 phone calls, being told my battery with the lifetime warranty (it actually says lifetime warranty on the battery) may not be able to be replaced with no charge because they can't tell if it a 5 year warranty or a 7 year warranty which doesn't make sense since the battery is about 4 years old, and it's supposed to be a LIFETIME WARRANTY. I was also told I would need to bring the vehicle to them to replace the battery instead of just bringing in old battery. So, I'm now supposed to have the vehicle towed to replace a battery which may/may not be covered under the lifetime warranty. No thank you, Stadium Toyota. More

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AWFUL! COMPLETE CHAOS. Throw out fees for items not needed. 3% credit fee? ABSURD! Won’t b back! COMPLETE CHAOS. Throw out fees for items not needed. 3% credit fee? ABSURD! Won’t b back! More

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Truly a horrible experience. Toyota Get there at 7am for 7AM appointment- crowded entry area, no one to greet me or direct me. Someone did finally come out as I was leaving my Toyota Get there at 7am for 7AM appointment- crowded entry area, no one to greet me or direct me. Someone did finally come out as I was leaving my car to go inside. Mike Alba appointment not honored, after a few minutes they found out he was in a meeting, so put me with someone else who was busy who then put me with someone else. Mike then showed up with lots of McDonalds, he was NOT in a meeting but getting McDonalds? Was told tires for life is no longer tires for life and they would do it one more time for me. Gave them details of work i wanted done on car both when scheduled on line and when i was called to confirm , but the guy said all it said was oil change, no notes. Prices!!!!! Whoa!!!! 60 for oil change 39 for tire rotation 159 for alignment Told them actuator for driver side door failed and needed estimate , said it would be 179 to get estimate?? Needed estimate for body work(scratches) buffed out, guy would not be there till 8:30. Was told would be about 90 mins to 2 hours. They would notify me. Got a text at 9:15 exactly 2 hours later, with over $3k worth of additional work to be done, i declined since i only had time for oil change and alignment. Went to see Joe Russo who took me in because Mike was too busy, and had to wait 15 mins at his desk before someone else asked if I needed help. He walked me to Mikes office. Mike told me car still needed to have alignment done!!!! After 2 hours?? I told him i needed to be at work, he called me an uber Mike let me know car was ready about 35 mins later, called uber to get me. Went to see Mike , who told me I had to go to cashier. At cashier i asked her to explain the bill and she said i had to see Mike. Then another cashier tried to explain, then was told credit card is extra 3%, started 2 weeks ago and should have been told so I could bring a check. Told to go to valet with receipt, he could not find my keys, had to go back to the cashier to get my keys from them. More

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I pulled up to get my oil change was met by very friendly people and the service was good and quick. I also needed a window repair and they had somebody on site to help me with that as well. people and the service was good and quick. I also needed a window repair and they had somebody on site to help me with that as well. More

by CURTISSBARTLETT Verified Customer Verified Customer

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Amazing service team, best in the bay area, I woupd definitely recommend for all your service needs definitely recommend for all your service needs More

by eabreu2 Verified Customer Verified Customer

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They service itself was quick and the service workers were pleasant and very helpful . They alerted us when the car was ready. were pleasant and very helpful . They alerted us when the car was ready. More

by kyoya941 Verified Customer Verified Customer

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Everything was as ex petted all Q’s were handeled and advise was given about solutions advise was given about solutions More

by J.M. S. Verified Customer Verified Customer

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I paid for a part for the truck I purchased the wrong part cam in the box. I need to go back. part cam in the box. I need to go back. More

by lbroden5 Verified Customer Verified Customer

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Muy buen servicio, exelente trabajo, muy rapido, el servicio y eficiente, agradezco su buen trabajo servicio y eficiente, agradezco su buen trabajo More

by MARINANCY2005 Verified Customer Verified Customer

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