Very pleased with the professionalism of staff and the
work done on my car.The waiting area was comfortable and accomodating.
work done on my car.The waiting area was comfortable and accomodating.
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by k_b
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2026 -
Russ Darrow Metro Mazda responded
Thank you for recognizing our team’s professionalism and the work completed on your Mazda. We’re glad the waiting area provided a comfortable environment. We appreciate your feedback and look forward to serving you again.
Oil was overfilled by a half Quart, not good.
Coolant was below the bottom add mark and was not topped off during the oil change. Everyone was very polite and helpful but I have no confidence in
Coolant was below the bottom add mark and was not topped off during the oil change. Everyone was very polite and helpful but I have no confidence in the technical ability and attention to detail of the service staff.
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by steve.kelley
Verified Customer
Verified Customer
Other Employees Tagged:
Miguel Mazaba
Jan 30, 2026 -
Russ Darrow Metro Mazda responded
Providing a positive experience is our top priority, Steve, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Jalen Moore
jalen.moore@russdarrow.com
I like Russ Darrow they take good care of me everytime I
need something they’re great
need something they’re great
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by Deandrej3223
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2026 -
Russ Darrow Metro Mazda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come!
Jalen Moore
jalen.moore@russdarrow.com
Great customer service and I was took care of it a
reasonable time. Thank you!
reasonable time. Thank you!
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by CHRSTTATE
Verified Customer
Verified Customer
Service Price Transparency
Jan 06, 2026 -
Russ Darrow Metro Mazda responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come!
Jalen Moore
jalen.moore@russdarrow.com
Lied about my warranty coverage.
I'm still in warranty and asked him to double check, said he did and was not covered. I check my warranty at home and was still in coverage
I'm still in warranty and asked him to double check, said he did and was not covered. I check my warranty at home and was still in coverage
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by jonradtke
Verified Customer
Verified Customer
Other Employees Tagged:
Miguel Mazaba
Dec 31, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your review, Jon. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Jalen Moore
jalen.moore@russdarrow.com
Chose the dealership because they were open Saturday and
I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei
I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever received communication about the car was when I called to see what was going on. It took the and a half weeks to complete. I was offered a free oil change for the inconvenience which I'm not going to use.
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by ascott16
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2025 -
Russ Darrow Metro Mazda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Jalen Moore
jalen.moore@russdarrow.com
Only hiccup was when I was signing the paperwork to have
the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t
the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, then I asked where the price was listed on the paperwork I was signing because I did not see it. It was not there so he wrote it down and it was fine. Maybe it was just a small mistake, but still important for transparency and clarity. I like that my car was visible through a window from the waiting room while it was being worked on. The quote to have the issue fixed was pretty high, but typical for dealerships. Overall positive experience after a bad experience at the Greenfield location.
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by joshgarsidemeyers
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Russ Darrow Metro Mazda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.
Jalen Moore
jalen.moore@russdarrow.com
Service was fast and convenient and I was in and out in
30 mins. The video inspection was a great feature as well to see exactly what was worked on.
30 mins. The video inspection was a great feature as well to see exactly what was worked on.
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by Kmenon610
Verified Customer
Verified Customer
Other Employees Tagged:
Miguel Mazaba
Dec 09, 2025 -
Russ Darrow Metro Mazda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda!
Jalen Moore
jalen.moore@russdarrow.com
Bruce is thorough ans communicates very well throughout
the process of having work done so I know what to expect.
the process of having work done so I know what to expect.
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by eskoien
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jalen Moore
jalen.moore@russdarrow.com
Everything was done in a timely manner and everyone I
dealt with was friendly. Waiting area is nice.
Thank you
dealt with was friendly. Waiting area is nice.
Thank you
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by DGLAS4D
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jalen Moore
jalen.moore@russdarrow.com