Miguel Blas

My vehicle has been sitting there for a month now. I understand we had holidays, diesel techs are limited at dealers etc, I’m not unreasonable. The service advisor Miguel has been awful, bare minimu I understand we had holidays, diesel techs are limited at dealers etc, I’m not unreasonable. The service advisor Miguel has been awful, bare minimum communication, no updates without my follow-up and zero concern for getting your vehicle back to you. Edit: I was really hoping to be able to turn this review into a positive one, but it does not look like that is going to happen. I received a call immediately after posting this review from Miguel (our service advisor) he gave me a more thorough update on the diagnosis of the vehicle, which he had not bothered to do the whole time it had been there. He also said they would get the vehicle in to look at, but "management would want to see the negative review removed before bringing the vehicle in". I told him I would not be adjusting or removing the review until this situation was made right. I later got a call from the service manager Rick. He did seem genuinely concerned about making this situation right. I told him I planned to tow the vehicle somewhere else. He assured me the vehicle would be pulled in within a week and would not be pulled out until it was finished. So I agreed to allow them to make it right. They brought it in as promised on January 26th, I approved all repairs as soon as the work order came through and the vehicle got pushed back out of the bay. On January 31st I was told the vehicle was on the schedule for the second week of February. Here we are February 15th and the vehicle still has not made it into the shop. The only response I got was a "we had a delay". Bottom line is unless you don't need your vehicle do not take it here, because it's no different than taking it to a junkyard and they don't stand by anything they tell you. Our vehicle has been there 58 days and counting, with no sign of repairs happening anytime soon. More

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Fast and friendly service every time. Great communication, I never have to wonder what is going on as they update me the entire way through Great communication, I never have to wonder what is going on as they update me the entire way through More

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