Mick D'Angelo

This dealership has subpar service every time I go to take in my vehicle. They lack communication and professionalism to their paying customers. You make a morning appointment (7:30 am) and drop off your take in my vehicle. They lack communication and professionalism to their paying customers. You make a morning appointment (7:30 am) and drop off your vehicle expecting that by mid day or the end of the day they would call you to update you about your vehicle and the issue. They FAIL TO DO SO. I would have to make the phone call and track someone down to get an update. It’s bad service and frustrating to the customer. This happens EVERY TIME. Also, If a service advisor goes on break there should be someone covering for that person. I’ve complained time and time again . I’ve spoken to the manager who seems lazy himself. Seen In his office with his feet up. He should be answering the phones and helping with customers service! I would never buy a Jeep again just because I don’t want to have to deal with bad service every time I go. I even told them to tag my account that I’m going to nail them for bad service if I’m not treated correctly as I will be voicing my complaints! You would think they would listen but they don’t seem to care! I have zero issues at Other dealerships ! Mercedes, Toyota, bmw, and. Audi all top notch service. Send your people over to other dealerships to get an idea of how customers should be treated ! More

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Aaron was fantastic! He made the experience smooth and effortless, we would definitely recommend Aaron! He made the experience smooth and effortless, we would definitely recommend Aaron! More

by the3pals Verified Customer Verified Customer

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They are always very supportive and thorough. I feel listened to and always happy with the service. I feel listened to and always happy with the service. More

by ccain1 Verified Customer Verified Customer

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Had a rough first experience, with no/inconsistent follow up and information sharing. Scheduled appointment with same day return plan, turned into keeping my truck over a weekend and 1/2 of the following we up and information sharing. Scheduled appointment with same day return plan, turned into keeping my truck over a weekend and 1/2 of the following week. Service Manager, really stepped up to make amends and improve my experience. Due to that alone, I’ll give them a second chance. More

by adamostergren Verified Customer Verified Customer

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The Manager, Mick is great…. Our service person, Adrianna is great. However, the cost of maintenance ie: 30k mile service is exorbitant and after some research, I found it was u Our service person, Adrianna is great. However, the cost of maintenance ie: 30k mile service is exorbitant and after some research, I found it was unnecessary. Taking advantage of people, especially elders is really disturbing. More

by sydney44brown Verified Customer Verified Customer

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It's now KNIGHT Auto Group. I'm still happy with dealership performed maintenance. Mick, Jim, and Brandon, will keep me coming back. I'm still happy with dealership performed maintenance. Mick, Jim, and Brandon, will keep me coming back. More

by TRAINMASTER Verified Customer Verified Customer

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I had the best experience at the dealer. Gabriel Vazquez was extremely professional, honest, and friendly. He made the entire process smooth, stress-free, and enjoyable—I truly appreciate hi Gabriel Vazquez was extremely professional, honest, and friendly. He made the entire process smooth, stress-free, and enjoyable—I truly appreciate his outstanding customer service. More

by veneerika Verified Customer Verified Customer

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Friendly staff, excellent and timely service. Josh always keeps me informed and even walked me to my truck. Josh always keeps me informed and even walked me to my truck. More

by bhung Verified Customer Verified Customer

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Brought my van in 3 times for same issue, dealership kept it for almost a month each time and returned it without fixing issue. Less than 72 hours after picking up the van from the dealerships repair shop th it for almost a month each time and returned it without fixing issue. Less than 72 hours after picking up the van from the dealerships repair shop the last time it completely broke down in traffic and I had to pay to have it towed back to the dealership. Currently my van is still at the dealership with no estimation as to when it will be repaired and returned to me. When asked for updates I was told waiting for diagnostic specialist to look at it, that took 3 weeks. FYI it is still under warranty yet we were charged for repairs the second time it was in the shop. Overall experience zero out of 10. More

by gnjmonday Verified Customer Verified Customer

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Quick and painless service completed on my truck great costumer services. Thank you to the service team costumer services. Thank you to the service team More

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