Michelle Ward

Best dealership ever Frank Kelske is first class! I cannot say enough good things about this dealership and in particular Frank Kelske. I have now purchased 2 x cars from him and this dealership an I cannot say enough good things about this dealership and in particular Frank Kelske. I have now purchased 2 x cars from him and this dealership and they have been looking after me for the last 3 years. Frank's professional and personalized service made both of my purchase experiences very comfortable and enjoyable - you know you are working with someone you can trust and who really understands what you are looking for. He is also great at making sure your ongoing experience with the dealership is first class and everything you ever need is taken care of (every single time!). I should also add the service department is very well run and the Asst. Manager Michelle Ward is fantastic - she is very knowledgeable and extremely helpful. Her advice and help makes ownership decisions very easy and add to the ownership experience of the car/s. She has always looked after my wife and I - this is truly appreciated. More

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Michelle is excellent Got my 2015 ML350 serviced at MB Sugarland, specifically requested for MIchelle. She is outstanding and is a bench mark for Service Managers. Thanks Got my 2015 ML350 serviced at MB Sugarland, specifically requested for MIchelle. She is outstanding and is a bench mark for Service Managers. Thanks Michelle. More

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First. Class. Service. The entire staff at MBSL is top notch. Service is without a doubt first class. All concerns and scheduled maintenance is always addressed and done in The entire staff at MBSL is top notch. Service is without a doubt first class. All concerns and scheduled maintenance is always addressed and done in a timely manner. More

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Personal service where we they want to help We have purchased 5 vehicles from Mercedes-Benz of Sugar Land over the last few years. They have always respected our wishes and helped us select the We have purchased 5 vehicles from Mercedes-Benz of Sugar Land over the last few years. They have always respected our wishes and helped us select the vehicles we needed. It's hard to describe the quality of service we receive from them; the only word that comes to mind is excellent. We have purchased new vehicles from them and have always returned to them for service and we always get the same quality service experience, excellent. Purchasing a car can be an enjoyable experience. More

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appaulled i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the service here that they took their car to other dealership for service. Last yr I had a prob with my service advisor Cedric I wrote a neg review and immediately got a call from Steve stojack who at the time was the new service mgr he was helpful and resolved my issue so I retracted my review. (Wish I had not now) well my husband called to get Maintenence done and was rudely told we cannot get our service there anymore. REALLY after yrs of servicing my car I complain one time against a service advisor and this is how im treated well I contacted mr Steve stojack who apparently thinks he's a big shot now and he was RUDE. started making up all sorts of stuff that we allegedly complained etc. WOW you'd we wise to stay clear from this dealership for buying and surly for repairs THE whole service dept needs to know how to treat customers and a new management team. We have used them for no less then 9 years!!! I guess they have too many customers and are selective on who they want,,this is my second Mercedes and I most likely will NOT buy another one,, I'm seriously speechless ! More

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Excellency I have been a customer of MB Sugar Land for many years, and I am very satisfied with the professional service provided, in Sales and in Maintenance, w I have been a customer of MB Sugar Land for many years, and I am very satisfied with the professional service provided, in Sales and in Maintenance, which is the reason why I continue using the services. Again, thank you. Keep up the excellency. More

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Simply the Best Mercedes Benz of Sugar Land makes getting your car serviced a pleasure as opposed chore. Time is always important to people and my service advisor Mic Mercedes Benz of Sugar Land makes getting your car serviced a pleasure as opposed chore. Time is always important to people and my service advisor Michelle Ward makes it so easy to get in and out quickly. Living in Sugar Land I feel fortunate to have these people and this facility for all my car needs. More

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You get MORE than what you pay for It is truly a pleasure to have such a professional and skilled group of people helping us with the service and sales of our cars. Thanks Michelle and It is truly a pleasure to have such a professional and skilled group of people helping us with the service and sales of our cars. Thanks Michelle and Maria...you guys do a great job. Luke and Lesley T. More

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The only dealership for me!!! This dealership is the best! After taking an older Mercedes to them for 10 years and buying and having my newest Mercedes serviced there, I'd not go This dealership is the best! After taking an older Mercedes to them for 10 years and buying and having my newest Mercedes serviced there, I'd not go anywhere else. Ken Hughes is an excellent salesperson and helped me find exactly what I wanted in a car. Every person who has helped me, greeted me, and worked with me has been friendly, knowledgeable, and extremely sensitive to my needs. The service department is incredible. They are on time, respond to every question and concern I have, and explain things thoroughly. Michelle Ward is the one of the biggest reasons I'll continue to buy my cars and have them serviced there. I have known her for years and she continues to provide the best service ever! She always goes the extra mile and is a true professional! More

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Dealership evaluation Everyone on the staff at this dealership that I dealt with in the purchase of my vehicle was very knowledgeable, friendly, and went out of their way t Everyone on the staff at this dealership that I dealt with in the purchase of my vehicle was very knowledgeable, friendly, and went out of their way to make you feel comfortable during the purchase activities. More

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