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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.7
53 Reviews
4.7

53 Reviews

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53 Reviews of Michelle Jackson

June 09, 2025

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Employee Rating

Thank you, Mark for the excellent customer service! I appreciate your professionalism and positive attitude. More

by carmichaelj6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

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Jun 09, 2025

BMW of Owings Mills responded

Thank you, Michael, for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience and the excellent customer service you received from Mark at BMW of Owings Mills. Your kind words about our professionalism and positive attitude mean a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Employee Rating

Always polite and professional. Mark really listened to me! I don't like the video and all the text messages ,prefer talking to human being! More

by GAYLE.GUILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

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Jun 07, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Gayle! We're glad to hear that Mark provided you with attentive service and listened to your preferences. At BMW of Owings Mills, we strive to ensure that our customers feel comfortable and heard. We appreciate your feedback regarding communication methods and will continue to prioritize personal interactions. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Derrick and Mark ordered tires for me and had them installed. I appreciate their help. More

by Ger
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jun 07, 2025

BMW of Owings Mills responded

Thank you, Ger, for your wonderful review! We're glad to hear that Mark and our team were able to assist you with your tire order and installation. Your appreciation means a lot to us at BMW of Owings Mills. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

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Wanted to thank Mark Jonson and Owings Mills BMW for excellent support during the service visit! More

by irabin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jun 06, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience during your service visit at BMW of Owings Mills. Mark and our team always strive to provide the best support possible. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

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Employee Rating

The staff are always polite courteous friendly and professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made t More

by prescolg49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Karen Anderson, Daniel Cushner, Mark Johnson, Derrick Edwards

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Jun 07, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you consistently find our staff at BMW of Owings Mills to be polite, courteous, and professional. Your appreciation for our team's knowledge and dedication to ensuring you feel valued means a lot to us. We look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

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Employee Rating

The staff were professional and helpful. That’s all. Now you can’t make people write more than what they want to write. Bye. More

by lawrenceumukoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jun 04, 2025

BMW of Owings Mills responded

Thank you for your review, Lawrence! We appreciate your kind words about our professional and helpful staff here at BMW of Owings Mills. We look forward to assisting you again in the future. Have a great day! Sincerely, The Team at BMW of Owings Mills

June 01, 2025

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They was very professional to help me out a lot especially in my hour of need and I would recommend them to all my friends More

by DHOPKINS941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

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Jun 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We are thrilled to hear that our team at BMW of Owings Mills was able to assist you during your time of need. We truly appreciate your recommendation to your friends. We look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 01, 2025

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Everyone was very friendly and helpful. The work we requested was done and all our needs were met. More

by curtraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jun 02, 2025

BMW of Owings Mills responded

Thank you so much for your feedback! We appreciate you taking the time to share your experience at BMW of Owings Mills. We're glad that our team was friendly and helpful and that all your needs were met. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

May 31, 2025

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Employee Rating

The folks here are always very cordial and accommodating! Love the smiles many of them wear! The service experience has always been a good one More

by sistatec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Milena

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May 31, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at BMW of Owings Mills. It's great to hear that you've consistently had positive service experiences and enjoyed our friendly atmosphere. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

May 31, 2025

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Employee Rating

BMW Owings Mills is always efficient and the customer service is excellent. They treat you like family . More

by HART.MUKEBA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jun 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you find BMW of Owings Mills efficient and that our customer service has made you feel like family. We truly value our customers and strive to provide the best experience possible. We look forward to welcoming you back on your next visit! Sincerely, The Team at BMW of Owings Mills

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