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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
65 Reviews
4.8

65 Reviews

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65 Reviews of Michelle Jackson

July 03, 2025

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My car was in for service and from my advisors Michelle Jackson and Mark Johnson to the service guys, the work was completed to my full satisfaction. More

by dhicks3
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jul 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle and Mark provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

July 02, 2025

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I received excellent service, and look forward to working with the staff again. The service manager kept me informed of status, and was able to explain everything dealing with the repair. More

by selewi3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Jul 02, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you received excellent service at BMW of Owings Mills. It's great to know that our service manager kept you informed and provided clear explanations regarding your repair. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 29, 2025

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Customer Service is stellar. Michelle is always informative and service times are short. Great 👍🏽 business More

by RHONDATRUITT
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Jun 29, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review, Rhonda! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle provided you with stellar service. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 26, 2025

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Michelle is simply amazing. Easy to contact, excellent service, ease of communication the entire time there. Always a pleasure. More

by SHANDLYBLAIR
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Recommend Dealer
Yes
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Jun 26, 2025

BMW of Owings Mills responded

Thank you, Shandly! We're glad to hear that you had an excellent experience with Michelle at BMW of Owings Mills. It's great to know that our communication and service met your expectations. We appreciate your feedback and look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

June 23, 2025

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Na na Na na I like having a loner car Na na Na na Na na Na na Na na Na na More

by MONICACARTER410
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Jun 23, 2025

BMW of Owings Mills responded

Thank you so much for your review, Monica! We appreciate your support for BMW of Owings Mills and look forward to assisting you in the future. Feel free to reach out if you need anything! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

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Derrick was very informative, courteous, and professional. I would definitely recommend bringing your car to Owings Mills BMW. More

by Candy_Gurl1111
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Jun 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Derrick provided you with informative and professional service at BMW of Owings Mills. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

June 18, 2025

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Mark and Michelle always provide amazing customer service. They make every visit a very pleasant for me. More

by Phillips,tashia40
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery, Mark Johnson

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Jun 18, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review, Tashia! We're thrilled to hear that Mark and Michelle have consistently provided you with exceptional customer service at BMW of Owings Mills. It’s always our goal to make every visit a pleasant one. We look forward to welcoming you back next time! Sincerely, The Team at BMW of Owings Mills

June 17, 2025

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Awesome customer serivice. Everyone was very helpful. Love the car I got, Miguel new his work very well. More

by hawa_lewis
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Miguel,

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Jun 17, 2025

BMW of Owings Mills responded

Thank you for your kind words, Hawa! We’re thrilled to hear that you received awesome customer service at BMW of Owings Mills, and that you love your new car. Miguel is indeed knowledgeable and dedicated to helping our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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The service was prompt and they explained all the details of the appointment. The waiting room could use some upgrades. More

by selewi3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're thrilled to hear that you found our service prompt and that our team provided clear explanations during your appointment. We appreciate your suggestion regarding the waiting room upgrades and will take it into consideration. We look forward to seeing you again at BMW of Owings Mills! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Mark Johnson is the reason we have 2 bmws. He is really great and efficient. More

by lhershfield
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Mark made your experience at BMW of Owings Mills so positive. We appreciate your loyalty and are glad to have you as a part of our BMW family. If you need anything in the future, don't hesitate to reach out. Safe driving! Sincerely, The Team at BMW of Owings Mills

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