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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Michelle Jackson

July 27, 2025

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Everything was done as expected. Personel were thorough and explained the issues clearly on what they had found. More

by cenglish422
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Jul 28, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that our team at BMW of Owings Mills provided thorough explanations and met your expectations. We appreciate your feedback and look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

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The dealership is great. I had a great experience and they washed my car after. More

by tswoodland7
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Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jul 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you enjoyed the car wash as well. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

July 25, 2025

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I have been knowing Derrick since he worked at bmw of Towson and he has always been honest and looked out in my best interest. His honesty represents BMW OF Owings Mills and I value that in a service rep More

by RICKALLEYNE
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Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Jul 26, 2025

BMW of Owings Mills responded

Thank you for sharing your wonderful experience with us, Rick! We are thrilled to hear that you have received exceptional service from our team, especially from Derrick. At BMW of Owings Mills, we pride ourselves on being honest and transparent with our customers, and it’s great to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again for all your BMW service needs! Sincerely, The Team at BMW of Owings Mills

July 24, 2025

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Derrick,the service advisor,was extremely helpful from start to finish! He even helped to was my car so I could get out in a timely fashion. His customer service was outstanding!!! More

by skroh
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Karen Anderson, Derrick Edwards

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Jul 24, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Derrick provided you with outstanding service at BMW of Owings Mills. It's great to know he went above and beyond to help you, including washing your car! We appreciate your support and look forward to serving you again in the future. Safe travels! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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Mark is always so welcoming and friendly. He communicates frequently through the day as to the status of my service. I always feel like family at this dealership. More

by Alicertrout
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , I do not know their names but the young ladies who do the check out are always so lovely, funny and friendly.

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Jul 21, 2025

BMW of Owings Mills responded

Thank you! We truly appreciate your kind words and are delighted to hear about your positive experience at BMW of Owings Mills. It's our goal to make you feel like family, and we're glad to know that Mark's communication made your service visit enjoyable. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

July 21, 2025

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The lady who help me order my parts was outstanding no mastakes,, the job performance was excellent More

by RUBYCAROL2
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jul 21, 2025

BMW of Owings Mills responded

Thank you for your review, Ruby! We’re glad you had an outstanding experience with our team at BMW of Owings Mills. Your satisfaction with the parts ordering process means a lot to us. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

July 20, 2025

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Mark and Michelle are the epitome of customer service. Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all l More

by JEFFREYWOOLFORD
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Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Jul 20, 2025

BMW of Owings Mills responded

Thank you, Jeffrey, for your wonderful review! We're thrilled to hear that Mark and Michelle have made your experiences at BMW of Owings Mills enjoyable and friendly. Building lasting relationships with our customers is what we strive for, and it’s fantastic to know you feel like family. We will certainly pass along your kind words to them. We look forward to seeing you again soon for your next visit! Sincerely, The Team at BMW of Owings Mills

July 18, 2025

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Mark is very knowledgeable, professional and easy to talk to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. More

by only1tiaf
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jul 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Mark at BMW of Owings Mills. It's fantastic that you feel comfortable discussing your vehicle with him. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

July 17, 2025

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Excellent Service Center, staff is always very helpful, vehicle is always ready as promised . Answered all my questions. More

by lbarnes5
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, David Hess, Howard Mei, Mark Johnson, Derrick Edwards

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Jul 17, 2025

BMW of Owings Mills responded

Thank you! We appreciate your feedback about the excellent service you received at BMW of Owings Mills. It's great to hear that our staff was helpful and that your vehicle was ready as promised. We look forward to assisting you again soon. Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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They treat you like family! Derrick was very helpful indeed, he made sure the car was in the best hands. More

by tmshanholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Jul 13, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We’re thrilled to hear that Derrick provided you with such a helpful experience and made you feel like part of the BMW of Owings Mills family. We take great pride in ensuring our customers receive the best care. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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