Michelle Flores

The worst dealership I have ever encountered in my life! No one seems to know what they are doing. In December of 2023, I traded my leased. car for another one! I followed the sales person from the San Jo No one seems to know what they are doing. In December of 2023, I traded my leased. car for another one! I followed the sales person from the San Jose Alfa Romeo dealership to the Livermore Ford/Alfa Romeo Dealership. What happened was beyond description, and comprehension and am not sure how. this dealership is still in business. Their finance person Essan do not even work with him, absolutely refuse to work with him if they take you to him. After signing he did not give me a copy of my signed documents and when I refused to take the car the salesperson asked him to give me a copy of the lease, and he gave me missing documents. He never sent me in an email the full documentation as he promised. Two weeks after purchase he calls me and tells me he will lower my payments two hundred from $1,100 to $900.00. I told him he is calling the wrong person because my payment is no where near both numbers. It was lower. He started telling me show me the contract, I told him you have a copy why should I send you my copy. He argued and then he called back and said the software made a mistake in calculation and that I was right. But I have to still go back and sign a new lease contract, because they are having a lot of issues with Ally the financing company's software. I went and signed a new contract with all the same terms as original. Two weeks later was called to go back and sign again , I did , this was repeated 5 times. Two months into the lease and we were still dealing with the contract issues. But all issues were not software, the issues were no one knew in finance how to write a lease contract. Then I receive a renewal of registration for my previous car that I surrendered from DMV that I have to pay regisitration. They obviously did not notify DMV. Today, I checked with DMV about the license plate of my new car and DMV has no record of my car. I call the salesperson and they reply they will check on it, but they are off for the next two days and they will get back to me on Friday. I urge you All not to go to that dealership, and if you do pay close attention and don't let your guard down. They have no sense of customer service and respect to their clients once you sign a lease or purchase you are on your own. I rate this dealership no stars at all! Please beware when you go there. The Salesperson had the General Manager ask me not to talk to him and the General Manager helped me going forward. I did not understand what I did to deserve that disrespectful treatment. There are many other dealerships in the Bay area, I advise you not to go to the Ford Dealership and Alfa Romeo/Maserati dealership in Livermore if you can help it. What happened was utterly unacceptable. No customer should be treated that way, but the worst is they don't feel they did anything wrong. More

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My experience at Livermore (Lincoln - Ford) was outstanding end to end. The sales team was great to work with in identifying the perfect vehicle and the management and finance team worked hand in outstanding end to end. The sales team was great to work with in identifying the perfect vehicle and the management and finance team worked hand in hand with me to put together a deal that worked for me financially. High recommend visiting the team at Lincoln for your next purchase. More

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