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Michelle Bolden
Michelle Bolden at Safford Brown Kia Manassas
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Michelle Bolden

Service Advisor

Safford Brown Kia Manassas

9030 Liberia Ave
Manassas, VA 20110

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4.8
451 Reviews

have lived in the Northern Virginia area for the past 40 years and now reside in Manassas, VA. I enjoy spending my spare time gardening, outings with my grandchildren and taking long walks with my dog. I'm very competitive with regards to bowling. I helped my father with minor repairs at the age of 10 on our family vehicles. I enjoy the challenge of the automotive business and would like to remain with Brown's for many years to come.

4.8

451 Reviews

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451 Reviews of Michelle Bolden

November 16, 2024

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Employee Rating

Very good communication and fast service. Will bring my car back in the future to be serviced there. More

by Sgoula06
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

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Nov 19, 2024

Safford Brown Kia Manassas responded

Thank you for your very kind review. We're delighted to know that you will be bringing your vehicle back to be serviced at our dealership. Please always feel free to let us know if there is ever anything else that we can assist you with in the future. Thanks again!

March 10, 2024

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Michelle is indispensable to how you take care of your customers. Is there nothing she can’t do? More

by ZCBRAY
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Recommend Dealer
Yes
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Mar 13, 2024

Safford Brown Kia Manassas responded

We are so glad we could take care of all of your needs at Safford Brown Kia Manassas. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Team at Safford Brown Kia Manassas

February 26, 2024

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Service took a little while but my car had some real issues and in the end everything was taken care off and I have no complaints. More

by MROTHWELL85
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ismael

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Mar 05, 2024

Safford Brown Kia Manassas responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 25, 2024

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Great service! Everything was done perfectly and we couldn't be happier with the results. More

by DANIELLEMARIE5673
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

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Feb 29, 2024

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Danielle. Sincerely, The Team at Safford Brown Kia Manassas

February 24, 2024

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Excellent customer service and very friendly staff. Good place to relax and wait or place to work while waiting. More

by LUCYBEATY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

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Feb 29, 2024

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words, Lucy. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

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Michelle in the service center was very helpful. She communicated regularly and promptly, keeping me up to date with the status of my Sorento. More

by NIKKIS3LMJ
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Recommend Dealer
Yes
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Feb 27, 2024

Safford Brown Kia Manassas responded

Thanks for your awesome review, Nikki! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

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There was More than one customer waiting for their cars to be serviced. I am all about customer service . only 1 person asked if we wanted coffee or water or how we were doing. If we needed anything. Most More

by CUTELADY62
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Recommend Dealer
Yes
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Feb 28, 2024

Safford Brown Kia Manassas responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

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excellent service I'm very please thank you for your help in my oil change in my car I will be back for other services they sugest I need for my cat. More

by JMATOSVA
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 27, 2024

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

February 18, 2024

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Safford Brown is an outstanding dealership and cares for their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For More

by Scatyeah392
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Sasso, Keith Dennis

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Feb 22, 2024

Safford Brown Kia Manassas responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Team at Safford Brown Kia Manassas

February 18, 2024

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Employee Rating

Good service and great staff. Our agent is really great! I am so happy with them! More

by AIKIHIPOLITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods, Keith Dennis, Daniel Vasquez, Jan-Michael Hightower , Timothy Duckett

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Feb 22, 2024

Safford Brown Kia Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Team at Safford Brown Kia Manassas

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