Michelle Barnett

The service team is so welcoming. Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pr Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pricing, and she worked with me in making my big purchase. As long as VW still makes a cheap and reliable people's car, I'll be coming back! (hint: bells and whistles are for Porsches and Audis, not Golfs and Jettas) More

by adr Verified Customer Verified Customer

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Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called bef dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made the hour drive over & waited 2 hours with my infant!! Oh it gets better… I come back for them to install the measly tray & it took 3 hours & when I kept checking, they couldn’t figure out why they still had my vehicle as it should’ve been finished by now. Your employees dress like they just got out of bed & a couple of the women working there had no idea what they were doing. Unreal. More

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I have been coming to Lakeland VW since 2002. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. No pressure from anyone to buy a car. More

by vwghia1971 Verified Customer Verified Customer

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Responsive and easy to deal with. Worked the deal over the phone as we were coming from over an hour away. Everything was as expected. Worked the deal over the phone as we were coming from over an hour away. Everything was as expected. More

by jdaltongarris Verified Customer Verified Customer

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Great job by the staff at Lakeland Volkswagen. Straight shooting. No shenanigans or add-ons like all the other dealers. Straight shooting. No shenanigans or add-ons like all the other dealers. More

by Manny G Verified Customer Verified Customer

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Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! Everyone made it easy and enjoyable to purchase a car! More

by Swede Verified Customer Verified Customer

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This was the best car buying experience I have ever had. Michelle and everyone at Lakeland VW were a pleasure to work with. I would refer everyone I know who is looking for a car to this dealership and spec Michelle and everyone at Lakeland VW were a pleasure to work with. I would refer everyone I know who is looking for a car to this dealership and specifically, Michelle. More

by kkilian Verified Customer Verified Customer

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The team was very helpful. The process was easy and I would recommend working with the team at Volkswagen Lakeland. The process was easy and I would recommend working with the team at Volkswagen Lakeland. More

by jflores2k Verified Customer Verified Customer

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Great experience. Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenan Everyone was very friendly and patient. Michelle was great and was very helpful not just with the sale but also with walking me through how maintenance appointments would work in the future too. More

by tiffany.leininger Verified Customer Verified Customer

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Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys once the sale was complete, and the reps took off. I did not even know how to turn the head lights on to leave the dealership. I also have rippling in the tint on the windshield that was from the prv owner and was told they could not do anything about it, and I would need to contact a tinting dealership. This rippling of the tint is obstructing my view while driving. More

by poffbritt Verified Customer Verified Customer

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