Check out Michele Marsh's reviews on DealerRater

February 06, 2025

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I am disappointed with this dealership, as it does not stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke to my salesperson. He said that was not normal and referred me to the service department. Service told me it was normal for milage to drop and referred me to management. I spoke to a sales manager. His suggestion was going to be costly to get out of my current lease. I then reached out to the General manger, Mike Disora, through email and expressed my concerns. That was 2 days ago and I have not received any sort of reply. I feel that everyone is passing the buck and no one is willing to look into this matter further or work with me to resolve the problem. This is poor business. More

by Rjm2

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Recommend Dealer

No

Other Employees Tagged: Mike Disora

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Feb 06, 2025 -

Kelly Nissan of Route 33 responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Nissan of Route 33. Please reach out to me on my personal cell phone, 610-533-5568, so that I can address your concerns. Sincerely yours, Mike DiSora, General Manager Kelly Nissan of Route 33.

January 15, 2025

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had to purchase new set of tires at 28k--- over-inflation issue not sure how that happened, but Kelly is the only place where tires were dealt with . I do understand temp swings and how that affects tire issue not sure how that happened, but Kelly is the only place where tires were dealt with . I do understand temp swings and how that affects tire pressures--so since i have the car at least thru mid August, for safety reasons on the highway, got a new set . Nice coupon for 20% that came by mail . Had a 1:20 appt --arrived @ 1 :15 spent 10 mins in driveway with Michelle --measured the front tires-discussed any options What i am not happy about is the fact that the car did not go into the shop until approx 2:50 pm I was watching so I know --I was waiting until 3:00 pm to go ask ask Michelle what was the delay. I know things happen, but when somebody is waiting, it should not take 1hour and 20 mins to START . you have a new competitor now in Nucar --I would not deal with Rothrock, but your 2 sales managers left and went over there. I used to like doing business with Kelly--long time customer, Emmaus and Easton, but I am beginning to think that driving 10 mins to the dealer for service and the ease of dropping the car, vs driving 30 mins each way to get service , and take 3 hours plus to get 4 new tires, have the brake fluid changed out, and spend $1000 ---makes me think why am I doing this --- More

by bobm66

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Recommend Dealer

Yes

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Jan 16, 2025 -

Kelly Nissan of Route 33 responded

Bob, Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

October 20, 2024

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classy operation, very nice dealership, friendly staff, touched base with sales person very pleased with dealership touched base with sales person very pleased with dealership More

by dedf248

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Recommend Dealer

Yes

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Oct 20, 2024 -

Kelly Nissan of Route 33 responded

Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

October 19, 2024

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scheduling was easy and work completed as needed. The waiting room TV should have a channel changer. The waiting room TV should have a channel changer. More

by kkras

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Recommend Dealer

Yes

Other Employees Tagged: Eric Sparrow , Matt is always helpfull

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Oct 19, 2024 -

Kelly Nissan of Route 33 responded

Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

October 09, 2024

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Michelle was very helpful and thoughtful about timing for the work needing to be done on our vehicle the work needing to be done on our vehicle More

by Treavis

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Recommend Dealer

Yes

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Oct 09, 2024 -

Kelly Nissan of Route 33 responded

Treavis, Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

September 26, 2024

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Michelle was helpful and informative. She was patient while I made the decision to purchase new tires in addition to my regular service. Thank you! She was patient while I made the decision to purchase new tires in addition to my regular service. Thank you! More

by Sjarviscpa

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Recommend Dealer

Yes

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Sep 26, 2024 -

Kelly Nissan of Route 33 responded

Diane, Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

August 28, 2024

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great day, work was done fast and efficient, problem was solved quickly by everyone involved was solved quickly by everyone involved More

by genkutz

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Recommend Dealer

Yes

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Aug 28, 2024 -

Kelly Nissan of Route 33 responded

Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

August 27, 2024

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Pleasant visit. Easy to pull in the bay. The personnel were nice and informative. The visit didn’t take long Easy to pull in the bay. The personnel were nice and informative. The visit didn’t take long More

by Galahadglen

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Recommend Dealer

Yes

Other Employees Tagged: Steve

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Aug 27, 2024 -

Kelly Nissan of Route 33 responded

Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

August 19, 2024

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All employees were extremely nice and friendly. The waiting area is very pleasant. This was my first time there. Finding the service area was easy, but leaving...I rode around a bit to find my way The waiting area is very pleasant. This was my first time there. Finding the service area was easy, but leaving...I rode around a bit to find my way out. More

by nknoll

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Recommend Dealer

Yes

Other Employees Tagged: Jon Miller, Larry Hughes, Rich Engleman, Heather Ardle, Robert Workman

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Aug 19, 2024 -

Kelly Nissan of Route 33 responded

Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568

July 28, 2024

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service was on time and professional. Staff keeps client informed and timely service. Easy communications Staff keeps client informed and timely service. Easy communications More

by bill

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Recommend Dealer

Yes

Other Employees Tagged: Larry Hughes, Heather Ardle

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Jul 28, 2024 -

Kelly Nissan of Route 33 responded

Bill, Thank you for taking the time out of your busy day to share your experience with Kelly Nissan of Route 33. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Mike Disora General Manager (610) 533-5568