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Michele Marsh
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Michele Marsh
Service Advisor
Kelly Nissan of Route 33
3830 Easton-Nazareth Highway
Easton, PA 18045
91 Reviews
91 Reviews
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91 Reviews of Michele Marsh
February 26, 2025
I feel Kelly Nissan is always reliable and the staff is always friendly and courteous. I am with Kelly for the past 18 years since I moved here. But, with Nissan for a total of 25 years from where I used always friendly and courteous. I am with Kelly for the past 18 years since I moved here. But, with Nissan for a total of 25 years from where I used to live. More
by Sparkle
Other Employees Tagged: Jon Miller, Larry Hughes, Rich Engleman, Heather Ardle , Tifanie Hall
February 18, 2025
Very friendly and inviting experience. All staff was friendly...even though the facility had no heat!! Still great service...with a smile!! Thanks everyone! All staff was friendly...even though the facility had no heat!! Still great service...with a smile!! Thanks everyone! More
by elaine
Other Employees Tagged: Jon Miller, Larry Hughes, Rich Engleman, Heather Ardle, Robert Workman
February 06, 2025
I am disappointed with this dealership, as it does not stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke stand by its product. I leased a Nissan Ariya in September. The milage range of the car has dropped dramatically since then, nearly in half. I spoke to my salesperson. He said that was not normal and referred me to the service department. Service told me it was normal for milage to drop and referred me to management. I spoke to a sales manager. His suggestion was going to be costly to get out of my current lease. I then reached out to the General manger, Mike Disora, through email and expressed my concerns. That was 2 days ago and I have not received any sort of reply. I feel that everyone is passing the buck and no one is willing to look into this matter further or work with me to resolve the problem. This is poor business. More
by Rjm2
Other Employees Tagged: Mike Disora
January 15, 2025
had to purchase new set of tires at 28k--- over-inflation issue not sure how that happened, but Kelly is the only place where tires were dealt with . I do understand temp swings and how that affects tire issue not sure how that happened, but Kelly is the only place where tires were dealt with . I do understand temp swings and how that affects tire pressures--so since i have the car at least thru mid August, for safety reasons on the highway, got a new set . Nice coupon for 20% that came by mail . Had a 1:20 appt --arrived @ 1 :15 spent 10 mins in driveway with Michelle --measured the front tires-discussed any options What i am not happy about is the fact that the car did not go into the shop until approx 2:50 pm I was watching so I know --I was waiting until 3:00 pm to go ask ask Michelle what was the delay. I know things happen, but when somebody is waiting, it should not take 1hour and 20 mins to START . you have a new competitor now in Nucar --I would not deal with Rothrock, but your 2 sales managers left and went over there. I used to like doing business with Kelly--long time customer, Emmaus and Easton, but I am beginning to think that driving 10 mins to the dealer for service and the ease of dropping the car, vs driving 30 mins each way to get service , and take 3 hours plus to get 4 new tires, have the brake fluid changed out, and spend $1000 ---makes me think why am I doing this --- More
by bobm66
October 19, 2024
scheduling was easy and work completed as needed. The waiting room TV should have a channel changer. The waiting room TV should have a channel changer. More
by kkras
Other Employees Tagged: Eric Sparrow , Matt is always helpfull
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